Full-Time

Key Account Manager & ERP Controller

Confirmed live in the last 24 hours

Teledyne

Teledyne

1,001-5,000 employees

Industrial & Manufacturing
Aerospace
Healthcare

Mid, Senior

Liverpool, UK

Category
Customer Success Management
Sales & Account Management
Requirements
  • Experience of working in an engineering manufacturing business
  • Would be ideal if you have current or previous experience working within an Aerospace manufacturing environment
  • Knowledge of composites products would be of benefit, but not essential
  • Experience of working in a customer facing, liaison role within an engineering/manufacturing business
  • Understanding of production environment and schedules, with experience of planning in these environments would be of benefit
  • Experience of liaising with established Defence and Commercial Aerospace environments
  • Ability to communicate with all levels of an organisation both over the phone and in person.
  • Strong in building relationships and trust between parties.
  • High attention to detail with an ability to communication complex situations effectively.
  • Proactive with good problem-solving skills and an ability to work through issues as they occur.
  • Ability to take ownership of a task and follow through to completion
  • Ability to think outside of the box and drive change.
Responsibilities
  • Responsible for maintaining tactical relationships with key customers in the Commercial and Defence Aerospace sectors
  • Provide the CML General Manager (GM) and Business Development Manager (BD) with strategic business assistance and information as required.
  • Liaise with BD to maximise any future potential opportunities.
  • Provide the Senior Management Team (SMT) with weekly reports on customer delivery and quality performance, customer satisfaction, future demand requirements and general updates – report format and timescales to be agreed.
  • Liaising with the customers on any delays to our delivery programme or delays in their requirement need
  • Provide updates to commercial, production, engineering and Senior Management if any changes to requirements of product, delivery, numbers etc are raised by the customers
  • Responsible for ensuring the Purchase Order Contract Review process and Orders are processed in a timely and accurate manner (Receipt to booking 3 days).
  • Monitor and ensure all production deadlines for key customers are met with CML to maintain the highest levels of delivery performance and customer service.
  • Work closely with the CML Contracts team to gain a full understanding of customer Master Supply Agreements (MSA) and Work Package Agreements (WPA) to ensure contracts are being adhered to by all parties.
  • Work with the CML Estimating and Procurement departments to ensure all material price increases are reviewed and passed over to the customer if appropriate.
  • Provide Account Management support for New Product Introduction (NPI) and ensure the customer and Teledyne expectations are being met from a customer service perspective.
  • Work with BD to develop, implement and use an effective Customer Relationship Management (CRM) tool to document customer interaction and data records.

Company Stage

IPO

Total Funding

N/A

Headquarters

Thousand Oaks, California

Founded

1960

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition from Excelitas boosts Teledyne's aerospace and defense electronics capabilities.
  • Partnership with Pilot John International expands Teledyne's aviation industry reach.
  • Teledyne's $15M NATO contract strengthens its international defense market presence.

What critics are saying

  • Integration challenges from Excelitas acquisition may affect operational efficiency.
  • Competition in 3D machine vision market could impact Teledyne's market share.
  • Reliance on Sony sensors may lead to supply chain vulnerabilities.

What makes Teledyne unique

  • Teledyne's Z-Trak 3D Apps Studio leads in in-line 3D machine vision applications.
  • Cerberus XL C-UAS positions Teledyne as a leader in counter-drone technology.
  • Teledyne's UltraFORCE 380-HDc system attracts international defense market attention.

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