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Sr Manager, Organization Strategy and Governance – End User Operations
Posted on 5/3/2022
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
  • 8 years of relevant work experience with a Bachelor's Degree or 5 years with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • Proactively drive and track internal organization initiatives for our organization from ideation to execution. Provide regular visibility to leaders on progress, action items, blockers, risks and dependencies
  • Orchestrate change management for key initiatives including immersive training (fungible org), re-organization and transformation
  • Accountable for Org level communications including weekly executive reporting, the creation and coordination of presentation material for regular town hall meetings and other departmental or site events
  • Serve as a strategic thought partner and sounding board who helps to communicate, track and oversee organizational strategy and goals
  • Take full ownership and deliver success while taking calculated risks under ambiguity
  • Create flourishing culture of excitement, fun and cohesion among teams and functions by connecting the dots across the organization for improved employee wellbeing and engaging culture
  • Ability to influence outcomes from partners at all levels of the organization
Desired Qualifications
  • 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • SME Knowledge of project management principles and Agile methodologies - focus on driving success and preventing avoidable failures
  • Strong conviction to drive things to closure - high sense of ownership, low ego, can-do attitude, must be proactive and solution oriented, looking for ways to add value and assist the team
  • Demonstrate good attention to details, ability to think analytically and independently
  • Good skills and passion for facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Track record of delivering successful initiatives on-time, as-promised, with quality
  • Ability to present ideas in business-friendly and user-friendly language
  • Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor
  • Ability to coordinate activities within cross-divisional and cross-functional teams
  • Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
  • Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion. Strong experience in providing exceptional customer service

10,001+ employees

Leading credit card company
Company mission
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.