Job Description

Responsibilities:

• Understands the client’s business, strategic goals, and competitive landscape and utilize that knowledge to establish credibility with the client(s)
• Develops and maintains relationships with client(s) at appropriate levels through proactive and value-added daily contact
• Point of contact for the client; represents the client interests
• Consistently strengthens and adds value to the client relationships
• Provides support for the revenue growth and financial management processes for assigned client account(s) including:
  • Revenue forecasting and tracking
  • Revenue recognition and reporting
  • Supports the Invoicing/Billing process
  • Partners with Functional teams to estimate staffing and scoping for new revenue opportunities
  • Captures/validates scope and product/service details using inputs from internal team members to generate work and pricing estimates
  • Contributes to/drives SOW and Change Order and routing for legal and business/finance approvals
  • Assists with Contracting (working with internal Legal and Pricing teams)  
• Leverage knowledge of Epsilon products, services, and capabilities to provide recommendations and solutions to clients
• Possess business-level understanding of all contracted work
• Collaborates with other Epsilon business functions
• Track and route activities needed to ensure proper approvals are obtained and appropriate team members are updated as required
• Prepares well-organized, clear, and concise internal and external communications
• Responsible for alerting Account Leadership of any significance client changes or barriers that impact budget and/or timelines
• Understand and assist in managing client compliance requirements

Knowledge & Skills:

• Able to multi-task
• Research and understand the current marketing landscape
• Capable of seeing the big picture but able to dissect it into manageable pieces when necessary
• Able to work collaboratively with all stakeholders and influence results
• Build effective relationships that drive results
• Acquires knowledge of marketing technologies; industry knowledge, and Epsilon capabilities
• Able to identify and understand client challenges, offer solutions/recommendations and escalate to Account Leadership when appropriate
• Able to adapt to changing expectations and timelines
• Good organizational skills and time management
• Strong communication skills
• Demonstrates resourcefulness
• Able to work in a team or independently with minimal supervision as needed
• Proficient with Microsoft Office Suite products

Experience:

• Requires 0-18 months of related experience
• Work experience in an office setting and in a team environment is preferred

Education:

• Bachelor’s degree (or above)
• Completion of classes in business management, marketing, accounting/finance are a bonus

Qualifications