Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Apixio

Apixio

201-500 employees

AI-driven healthcare analytics platform

AI & Machine Learning
Healthcare

Compensation Overview

$106k - $135kAnnually

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SQL
Requirements
  • 3+ years project management and/or client success experience
  • Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
  • BS degree in business, technology or related field
  • Knowledge of healthcare industry, payment models, risk adjustment, record retrieval, medical coding, physician workflow, and/or electronic health record systems
  • Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
  • Excellent written and oral communication skills
Responsibilities
  • Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support.
  • Manage coordination, tracking and reporting of all things related to customer projects.
  • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, retrieval management, engineering, sales, and executive teams.
  • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
  • Own client success / project management processes, tools, reference materials and cross functional usage.
  • Monitor project status and success throughout the entire project lifecycle.
  • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
  • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales/Product/Operations team(s).
  • Identify, define and execute process improvements in line with department needs and organizational goals.
  • Partner with the internal teams to identify, prevent, and resolve issues affecting customer projects

Apixio operates in the healthcare analytics field, focusing on improving how healthcare data is used by health plans and providers. The company utilizes artificial intelligence and machine learning to analyze the vast amounts of clinical documents generated each year, which often go underutilized. Apixio's platform automates the coding and auditing processes, making them faster and more accurate compared to traditional manual methods. This allows healthcare professionals to concentrate on more complex tasks, enhancing overall operational efficiency. Apixio specializes in risk adjustment, helping health plans predict healthcare costs and secure appropriate funding for their members. By providing actionable insights, Apixio aims to improve patient care and financial performance for its clients. The company generates revenue by offering its AI-driven analytic services to healthcare organizations, and it also provides demonstrations to showcase the benefits of its technology.

Company Stage

Series D

Total Funding

$35.1M

Headquarters

San Mateo, California

Founded

2009

Growth & Insights
Headcount

6 month growth

35%

1 year growth

35%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • Apixio's partnership with Vim enhances real-time insights at the point of care.
  • The launch of Health Data Nexus expands Apixio's data infrastructure for better efficiency.
  • Apixio's AI-driven analytics improve risk adjustment programs, optimizing financial performance.

What critics are saying

  • Integration with Vim's EHR systems may face challenges in ensuring seamless data flow.
  • The merger with The Rawlings Group and Varis could lead to operational disruptions.
  • Rapid expansion and new platforms like InfoStream may strain resources and service delivery.

What makes Apixio unique

  • Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.
  • The company offers centralized patient health profiles for better data-driven insights.
  • Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.

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Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours