Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Apixio

Apixio

201-500 employees

AI-driven healthcare analytics platform

AI & Machine Learning
Healthcare

Compensation Overview

$106k - $135kAnnually

Mid

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SQL
Requirements
  • 3+ years project management and/or client success experience
  • Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
  • BS degree in business, technology or related field
  • Knowledge of healthcare industry, payment models, risk adjustment, record retrieval, medical coding, physician workflow, and/or electronic health record systems
  • Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
  • Excellent written and oral communication skills
Responsibilities
  • Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support.
  • Manage coordination, tracking and reporting of all things related to customer projects.
  • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, retrieval management, engineering, sales, and executive teams.
  • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
  • Own client success / project management processes, tools, reference materials and cross functional usage.
  • Monitor project status and success throughout the entire project lifecycle.
  • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
  • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales/Product/Operations team(s).
  • Identify, define and execute process improvements in line with department needs and organizational goals.
  • Partner with the internal teams to identify, prevent, and resolve issues affecting customer projects

Apixio focuses on healthcare analytics by using artificial intelligence and machine learning to help health plans and providers make sense of clinical data. Their platform automates coding and auditing processes, improving accuracy and efficiency compared to traditional methods. By specializing in risk adjustment and quality improvement, Apixio provides actionable insights that enhance patient care and optimize financial performance. The company's goal is to unlock the potential of clinical data to improve healthcare operations.

Company Stage

Series D

Total Funding

$35.1M

Headquarters

San Mateo, California

Founded

2009

Growth & Insights
Headcount

6 month growth

35%

1 year growth

35%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive analytics are improving patient care and operational efficiency.
  • Integration with EHR systems enhances data accuracy and management efficiency.
  • AI partnerships, like with Vim, boost data sharing and analytics capabilities.

What critics are saying

  • The merger with The Rawlings Group and Varis may cause integration challenges.
  • Prospective risk adjustment models pose EHR integration challenges for Apixio.

What makes Apixio unique

  • Apixio uses AI to automate coding and auditing, enhancing efficiency and accuracy.
  • The company offers centralized patient health profiles for seamless healthcare data management.
  • Apixio's platform supports risk adjustment and payment integrity with data-driven insights.

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Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours