Customer Experience Data Analyst @ Extreme Networks

INACTIVE

Full-Time

Customer Experience Data Analyst

Extreme Networks

1,001-5,000 employees

Network connectivity solutions company

Data & Analytics

AI & Machine Learning

Mid, Senior

United States

Required Skills

Power BI

Microsoft Azure

Python

Data Science

Data Structures & Algorithms

SQL

Java

Tableau

AWS

Data Analysis

Google Cloud Platform

Responsibilities

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme
We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we're proud to foster an environment where every Extreme employee can thrive
Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East
Key Responsibilities:
Lead data analysis initiatives by identifying business questions, collecting, and analyzing large and complex datasets, and providing actionable insights to key stakeholders
Develop and implement data models, algorithms, and predictive models to improve business operations and performance
Collaborate with cross-functional teams to design and implement data-driven solutions that meet business needs
Develop and maintain dashboards and reports to track business performance and provide actionable insights to key stakeholders
Identify and evaluate opportunities to improve data quality, data accuracy, and data completeness
Communicate complex data analyses and insights to technical and non-technical stakeholders
Mentor junior data analysts and provide guidance on data analysis techniques, tools, and best practices
Stay up to date with the latest data analysis techniques and tools to continuously improve data analysis capabilities within the organization
Minimum Requirements & Qualifications:
Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, Data Science, or related field
5+ years of experience in data analysis or related field
Experience leading data analysis initiatives and managing data analysis projects
Experience with data modeling, data visualization, and statistical analysis
Strong programming skills in SQL and at least one programming language such as Python, R, or Java
Experience with data visualization tools such as Tableau or Power BI
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Experience with cloud-based data platforms such as AWS, Azure, Google Cloud Platform, or Pendo is a plus
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

#LI-Remote

Location: Flexible (Remote/Hybrid)

This position can sit anywhere within the US or Canada and is fully remote. We have offices in San Jose, CA + Raleigh/RTP, NC + Salem, NH + Toronto, Ontario

Overview:

Join Extreme Networks’ Customer Experience team and help customers transform and enhance their businesses by creating user-centric cloud-based network infrastructure technology.

As a Customer Experience Data Analyst, you will report to the Head of Customer Experience Research and Data Analytics. You will be a point of contact for crucial developer partnerships, leading data analysis initiatives, performing statistical analyses, and developing insights to drive business decisions. In this role, you will work closely with cross-functional teams to design and implement data-driven solutions that improve our business performance.

In this role, you’ll build empathy and understand what networking users need while collaborating closely with designers, product management, and cross-functional teams. We are looking for someone who wants to think outside the box, can tell data-driven stories, find energy in developing creative solutions to complex problems, and provide impactful results that inform vital business initiatives.

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Key Responsibilities:

Lead data analysis initiatives by identifying business questions, collecting, and analyzing large and complex datasets, and providing actionable insights to key stakeholders.

Develop and implement data models, algorithms, and predictive models to improve business operations and performance

Collaborate with cross-functional teams to design and implement data-driven solutions that meet business needs

Develop and maintain dashboards and reports to track business performance and provide actionable insights to key stakeholders

Identify and evaluate opportunities to improve data quality, data accuracy, and data completeness

Communicate complex data analyses and insights to technical and non-technical stakeholders

Mentor junior data analysts and provide guidance on data analysis techniques, tools, and best practices

Stay up to date with the latest data analysis techniques and tools to continuously improve data analysis capabilities within the organization

Minimum Requirements & Qualifications:

Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, or related field

5+ years of experience in data analysis or related field

Experience leading data analysis initiatives and managing data analysis projects

Experience with data modeling, data visualization, and statistical analysis

Strong programming skills in SQL and at least one programming language such as Python, R, or Java

Experience with data visualization tools such as Tableau or Power BI

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Experience with cloud-based data platforms such as AWS, Azure, Google Cloud Platform, or Pendo is a plus

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Extreme Networks

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Website

View Company Profile

Extreme is on a mission to create effortless networking experiences that enable all of us to advance. Extreme is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways.

Company Stage

N/A

Total Funding

$478.3M

Headquarters

Morrisville, North Carolina

Founded

1996

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 6%

2 year growth

↑ 10%

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

INACTIVE