Manager Court Services

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:

A tight-knit team of highly intelligent and dedicated individuals working collaboratively to deliver invaluable services, driven by a shared passion for excellence and common goals. We strive every day to provide accurate, timely and fair data for our consumers through a high level of efficiency, productivity and advancements in technology, in addition to leveraging a collaborative and customer-centric mindset.

About the Role:

As the Manager of Court Services, you will lead a team of data entry specialists, ensuring accurate data input and maintaining quality standards. You will provide training and support to team members and implement process improvements. Your role is crucial in ensuring the accuracy and completeness of data used by the organization.

Responsibilities:

• Demonstrating effective leadership skills to ensure a cohesive and collaborative team dynamic.

• Providing training and support to team members on data entry tools and techniques.

• Influencing and guiding both internal teams and external stakeholders, including customers and agencies.

• Establishing team standards and enforcing procedures based on expertise in respective field.

• Troubleshooting data entry issues and providing solutions to improve data accuracy

• Facilitating effective collaboration and communication among project team members and stakeholders. 

• Presenting team achievements, progress, and challenges to executive leadership.

• Creating and presenting engaging presentations to senior leadership and internal stakeholders.

Requirements:

• Have 5+ plus years experience as a people leader required.

• Proficiency in using presentation software and tools to create professional and visually appealing presentations.

• Possess analytical skills and the capacity to decipher data and provide strategic suggestions.

• Possess effective problem-solving skills to troubleshoot data entry issues and recommend solutions.

• Have a thorough understanding of data management systems and software

• Able to gather and incorporate feedback from senior leaders and stakeholders into team strategies and processes.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams

• Experienced in developing and maintaining procedures and coaching others to ensure accuracy and accountability.

• Possess significant experience in a customer service or client-facing role.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  

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