Full-Time

Customer Success Manager

Posted on 1/6/2025

HappyCo

HappyCo

201-500 employees

Property management platform for lifecycle management

No salary listed

Mid, Senior

Remote in USA

Candidates must be based in the USA.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • A minimum of 3 years experience working in a Customer Success position
  • Experience working within a SaaS company, preferably in the MultiFamily industry
  • A proactive and solution oriented mindset
  • Excellent communication skills and the ability to build relationships at all levels of an organization
  • Experience using Gainsight a plus
Responsibilities
  • Strategic management of customer relationships
  • Maintain a rich understanding of HappyCo product features and value propositions as well as common ways to improve adoption and the customer experience.
  • Collaborate with other teams internally to ensure customer expectations are set appropriately and achieved, or adjusted, as needed.
  • Conduct regular Strategy Meetings with customers to review progress on Success Plans, make strategic and tactical recommendations, provide updates on upcoming events and feature releases, monitor for risk indicators and identify opportunities to increase value.
  • Engage with decision makers to increase influence at the highest level of the customer’s organization and ensure we stay aware of potential customer concerns, technology initiatives, pain points, and initiatives evaluating alternative solutions
  • Create and deliver presentations and other content to customers to convey best practice recommendations, prove value, agree upon verified outcomes and engage stakeholders.
  • Monitor customer health to track adoption, risk and engagement, and use that information to take action based on analysis.
  • Work with internal teams to contribute toward assessing, defining, refining, deploying and/or documenting processes that will improve customer and internal communication and collaboration, and that will positively impact the effective management and success of HappyCo’s customers.
  • Collect and share customer feedback on product features and gaps; submit enhancement requests through the established channel.
  • Collaborate with the Product team and cross functional stakeholders to advise on and evaluate new features and releases.
Desired Qualifications
  • Experience using Gainsight a plus

HappyCo operates in the property management sector, providing a platform that supports all stages of property lifecycle management. This platform offers a comprehensive overview of property portfolios, enhances team productivity, and fosters community engagement among residents. It serves property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks, including remote maintenance assistance to improve satisfaction for both residents and technicians. A key feature of HappyCo is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. The company aims to reduce operational inefficiencies, lower replacement costs, and increase net operating income (NOI), making its platform a valuable asset for customers in the property management sector.

Company Size

201-500

Company Stage

Series B

Total Funding

$70.2M

Headquarters

Carlsbad, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for remote property management supports HappyCo's remote maintenance feature.
  • AI trend in property management aligns with HappyCo's Centralized Maintenance platform.
  • Expansion into emerging markets offers new opportunities for HappyCo's comprehensive tools.

What critics are saying

  • Emerging PropTech startups with similar AI solutions may dilute HappyCo's market share.
  • Integration of Yuhu may face challenges, leading to potential operational inefficiencies.
  • Rapid international expansion could strain resources, affecting service quality.

What makes HappyCo unique

  • HappyCo integrates with leading property management software, enhancing data utilization.
  • The platform offers AI-powered Centralized Maintenance, optimizing scheduling and inventory management.
  • HappyCo's acquisition of Yuhu expands its multifamily solutions suite into Canada and Europe.

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Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Stock Options

Wellness Program

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Business Wire
Apr 9th, 2024
Happyco Unveils Ai-Powered Centralized Maintenance Platform

SAN DIEGO--(BUSINESS WIRE)--HappyCo announced today the debut of Centralized Maintenance, marking an industry-first step towards transforming maintenance operations from a challenge into a strategic advantage for multifamily property owners and managers. Powered by its custom-trained artificial intelligence (AI) companion, aptly named JoyAI, the platform automates and optimizes everything from real-time scheduling and technician matching to 24/7 resident communications, intelligent inventory management, and remote technician expertise.Hiring maintenance staff is cited by multifamily leaders as the most challenging labor issue. Scattered point solutions only exacerbate this. Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.“We’ve had hundreds of conversations with property owners, managers, and technicians to pinpoint their biggest challenges around centralization — maintenance topped the charts,” said Jindou Lee, Founder and CEO at HappyCo. “Labor shortages, inventory management stop gaps, and highly manual scheduling have delayed repairs while incurring unnecessary costs and lost time for too long. At HappyCo, we’re proud to give maintenance operations and teams the attention and innovation they deserve.”Intelligent Automation for Streamlined Maintenance OperationsAI and automation has been optimizing manual, time-consuming tasks across the industry, from self-guided touring to front-office leasing and payments

Business Wire
Apr 9th, 2024
HappyCo Unveils AI-Powered Centralized Maintenance Platform

Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.

Investor Brand Network
Jul 31st, 2023
Sharing Services Global corp. (SHRG) subsidiary unveils two new exclusive product offerings

The Happy Co. initially announced its PerX brand in January 2023, and since then the energy drink has become one of the most popular choices in the company’s…

Real Estate Industry Newswire
Jun 8th, 2023
Happyco Partners With Rangewater To Offer Software And Service Solutions Across Its Extensive Multifamily Portfolio

RangeWater Owns and Manages More Than 99,000 Multifamily Units Throughout 11 States in Southern U.S. Sunbelt RegionSAN FRANCISCO, June 8, 2023 /PRNewswire/ — HappyCo , the leading multifamily operations platform, has partnered with RangeWater , a developer, owner, manager, and investor of multifamily communities across the Southeast and Mountain West United States, to offer its full suite of products and services to RangeWaters’ $6.5 billion portfolio, comprised of more than 99,000 residential units across 11 states.“We are excited to welcome RangeWater to the HappyCo family,” said Jindou Lee, CEO and Co-Founder of HappyCo. “Their performance excellence is nationally recognized, and we’re eager to help them continue providing elevated resident experiences, more efficient reporting, and due diligence to inform their strategic decisions.”RangeWater was named to the National Multifamily Housing Council’s 2023 list of Top 20 Apartment Managers. RangeWater implemented Happy Property, HappyCo’s onsite management product suite, at over 300 communities nationwide, including properties owned by the company and fee-managed for third-party owners.“We are excited to implement HappyCo’s software and service solution across our portfolio which will improve our business intelligence and reporting capabilities,” said Sherry Freitas, Senior Managing Director of Property Management for RangeWater. “The user-friendly design will increase adoption rates across our teams and the resident communication capabilities will fulfill our customer service commitment. HappyCo’s values and innovative nature perfectly align with our culture, and we look forward to a successful long-term partnership with the HappyCo team.”HappyCo announced its three new product lines at NAA Apartmentalize in Atlanta this week

Happy
Jun 8th, 2023
U.S.-Based HappyCo Integrates Canadian Rental Lifecycle Management Firm Yuhu into Multifamily Solutions Suite

HappyCo acquired Yuhu in November 2022 with the intention of expanding its multifamily solutions suite into Canada and Europe, as well as providing its U.S. customers a broadened product offering that now includes prospect and resident-facing tools.

INACTIVE