Full-Time

Senior Customer Retention Specialist

Work from Home

Posted on 6/6/2024

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online personalized tutoring and self-study platform

AI & Machine Learning
Education

Senior

Remote in USA

Required Skills
Communications
Requirements
  • 3+ years experience with high-level customer escalations
  • Education, teaching, or tutoring experience preferred
  • High empathy and emotional intelligence
  • Strong problem-solving skills
  • Conflict management skills
  • Excellent verbal and written communication skills
  • Ability to work independently and multi-task
  • High-speed Internet access
  • Understanding of Nerdy's focus on helping people learn
Responsibilities
  • Conduct and manage inbound phone calls
  • Deflect cancellation requests
  • Own existing customers at risk of canceling
  • Address complaints to increase satisfaction
  • Achieve client targets
  • Assess client needs and make recommendations
  • Assist in client service and build relations
  • Manage client records
  • Communicate effectively with team and customers
  • De-escalate challenging situations
  • Implement coaching and feedback

Varsity Tutors, a Nerdy Company, stands out as a desirable workplace due to its robust use of AI and proprietary technology, enhancing both the efficacy of its tutoring services and the efficiency of its operations. Employees have the unique opportunity to contribute to a recognized leader in the online education sector, which provides personalized educational support across a wide spectrum of subjects and levels. The company prides itself on fostering a dynamic and supportive work environment that encourages innovation and personal growth in the evolving landscape of educational technology.

Company Stage

Series C

Total Funding

$407M

Headquarters

Clayton, Missouri

Founded

2007

Growth & Insights
Headcount

6 month growth

10%

1 year growth

12%

2 year growth

17%