Full-Time

Field Service Manager

Birmingham

Confirmed live in the last 24 hours

Focal Systems

Focal Systems

51-200 employees

AI-powered shelf scanning for operational efficiency

AI & Machine Learning
Consumer Goods
Data & Analytics

Mid

Birmingham, UK

Required Skills
Customer Service
Android Development
Requirements
  • 2+ years in a customer-facing technical sales, services or operational support role
  • Proven team lead or supervisory experience
  • Proactive, resourceful, with a desire to figure stuff out, interested in applying cutting-edge technologies.
  • Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
  • Excellent communication, presentation and demonstration skills.
  • Good understanding of account management and customer success.
  • Organized, detail-oriented, dependable and self-sufficient
  • Strong customer service orientation
  • Interested in technology
  • Thrive in a fast-paced environment
  • Flexible with your schedule, including nights and weekends
  • Must have a valid driver's license and ownership of a reliable vehicle
  • Must have a working smartphone (Android or iPhone)
Responsibilities
  • Ensure all KPIs are met relative to Installations/Uptime/Ongoing Maintenance for your geographic region
  • Overall accountability for deployment, training and customer success
  • Understanding the customer business and building plans to exceed expectations
  • Oversee all Field Service Technicians within their respective region
  • Troubleshooting and quality control
  • Onboarding/scanning products into the system
  • Routine stops at our client locations for battery swaps and diagnostics
  • Onsite and offsite maintenance
  • Learn to build devices and deploy them
  • Dynamic oversight of services and operations
  • Serve as primary point of contact reporting anything relevant in the field back to our Product Team
  • Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.

Focal Systems specializes in optimizing retail operations through its FocalOS product, which integrates advanced AI and computer vision technologies. By automating tasks such as shelf scanning, the company aids in significantly reducing operational costs by up to 50%. Working at this company offers the opportunity to engage in cutting-edge technology applications within the retail sector, contributing to transformative solutions that enhance efficiency and competitiveness in the industry.

Company Stage

Series B

Total Funding

$41.8M

Headquarters

Burlingame, California

Founded

2015

Growth & Insights
Headcount

6 month growth

33%

1 year growth

48%

2 year growth

123%