Residential Security Agent

We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Seattle! 

This position requires working onsite in Seattle, WA and follows a 12-hour 4/3 - 3/4 schedule. This is a day or night shift position with shifts from 6pm - 6am or 6am - 6pm depending on client needs. 

JOB DESCRIPTION

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services.  The individual will monitor access control systems, support incident management, and coordinate emergency response. 

RESPONSIBILITIES

• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Monitor and manage camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
  
• Ensure completion of any client-required plans, surveys, or reports.  
  
• Assist with customer service issues to ensure a consistently high level of service 
  
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
  
• Conform with and abide by all regulations, policies, work procedures, and instructions.
  

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• All required licenses and certification requirements, including:  
  • Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.  
  • This is an armed position.  Candidates must be current or retired law enforcement or possess a current Concealed Pistol License (CPL) issued by the Washington State Department of Licensing.
  • Must be eligible to obtain and/or maintain a Washington State Armed Guard Card.
• Must hold or be able to obtain CPR/FA training or higher 
  
• Experience in successful project management, participating in a small team environment 
  
• Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.  
  
• A successful track record operating within a high-touch, customer service environment 
  
• Appropriate professional bearing and customer service skills 
  
• Demonstrated computer skills, including Google Suite and MS Office applications.  
  
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy 
  
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy 
  
• Excellent written and verbal communication skills, including comfort working with senior leadership 
  
• Skilled in synthesizing facts, concepts, and principles 
  
• Emotional intelligence and a customer-focused approach. 
  

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in a related field or relevant experience
  
• Executive Protection and/or Tactical training preferred
  
• Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
  
• Current WA state guard card and armed endorsement 
  
• Experience with physical security and alarm systems

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 7 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities