Workforce Operations
Capacity Planning Analyst
Posted on 3/24/2023
Collective Health

201-500 employees

Self funded employer health benefits
Company Overview
Collective Health was founded on the belief that better is possible. Driven by their mission to make understanding, navigating, and paying for care effortless, they've evolved the way health benefits work.
Burlingame, CA, USA • Lehi, UT, USA
Experience Level
Desired Skills
Operations & Logistics
  • 4 or more years experience with hands-on long range planning/capacity planning experience
  • Project management skills with experience overseeing more than one project simultaneously
  • Comfortable with establishing new processes when gaps are present
  • Expertise in workforce management (COPC), capacity/resource planning principles/methods
  • Financial and budgeting planning/reporting experience
  • Excel or G-Sheet with the ability to use: Power Pivots, Power Query, VBA Macros
  • Manage demand forecasting models to support headcount planning and budget development
  • Work with Customer Experience departments to improve structured capacity/resource planning
  • Understand goals for departments and perform analysis that inform capacity planning models, measure variances and partner with CX Data Operations to understand our existing data sources and reports within Looker
  • Uncover areas for improvement in Workforce Operations, propose solutions and implement to increase efficiencies and employee/business satisfaction
  • Manage end-to-end the member experience workforce management cycle
  • Short- and long-term forecasting
  • Staff planning and scheduling
  • Prioritize quality and building for scale
  • Develop capacity/resource planning models and processes to meet the needs of the CX organization and partners in a user-friendly way