We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
This job can be performed in a location where we have an office: San Mateo, CA or Lehi, UT.
As a Workforce Operations Capacity Planning Analyst, you will learn about our Member Experience Organization and other responsibilities within Collective Health. With the support of our established and knowledgeable teams across both Lehi and San Mateo, you will help scale our workforce operations and collaborate on a growing team at the forefront of transforming the healthcare industry. You will report to the Senior Manager, Workforce Operations and Capacity Planning.
What you’ll do:
- Manage demand forecasting models to support headcount planning and budget development
- Work with Customer Experience departments to improve structured capacity/resource planning
- Understand goals for departments and perform analysis that inform capacity planning models, measure variances and partner with CX Data Operations to understand our existing data sources and reports within Looker
- Uncover areas for improvement in Workforce Operations, propose solutions and implement to increase efficiencies and employee/business satisfaction
- Manage end-to-end the member experience workforce management cycle
- Short- and long-term forecasting
- Staff planning and scheduling
- Prioritize quality and building for scale
- Develop capacity/resource planning models and processes to meet the needs of the CX organization and partners in a user-friendly way
What you’ll need:
- 4 or more years experience with hands-on long range planning/capacity planning experience
- Project management skills with experience overseeing more than one project simultaneously
- Comfortable with establishing new processes when gaps are present
- Expertise in workforce management (COPC), capacity/resource planning principles/methods
- Financial and budgeting planning/reporting experience
- Excel or G-Sheet with the ability to use: Power Pivots, Power Query, VBA Macros
Pay Transparency Statement
This is a hybrid position based in our offices: San Mateo, CA or Lehi, UT. The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits. #LI-hybrid
San Mateo, CA Pay Range
$88,800—$133,200 USD
Lehi, UT Pay Range
$67,600—$101,400 USD
About Collective Health
Founded in 2013, Collective Health’s ecosystem of innovative partners across care and benefits delivery, and powerful and flexible technology better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping improve health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
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