This job can be performed in a location where we have an office: San Mateo, CA or Lehi, UT.

As a Workforce Operations Capacity Planning Analyst, you will learn about our Member Experience Organization and other responsibilities within Collective Health. With the support of our established and knowledgeable teams across both Lehi and San Mateo, you will help scale our workforce operations and collaborate on a growing team at the forefront of transforming the healthcare industry. You will report to the Senior Manager, Workforce Operations and Capacity Planning.

What you’ll do:

• Manage demand forecasting models to support headcount planning and budget development
• Work with Customer Experience departments to improve structured capacity/resource planning
• Understand goals for departments and perform analysis that inform capacity planning models, measure variances and partner with CX Data Operations to understand our existing data sources and reports within Looker
• Uncover areas for improvement in Workforce Operations, propose solutions and implement to increase efficiencies and employee/business satisfaction
• Manage end-to-end the member experience workforce management cycle
• Short- and long-term forecasting
• Staff planning and scheduling
• Prioritize quality and building for scale
• Develop capacity/resource planning models and processes to meet the needs of the CX organization and partners in a user-friendly way

What you’ll need:

• 4 or more years experience with hands-on long range planning/capacity planning experience
• Project management skills with experience overseeing more than one project simultaneously
• Comfortable with establishing new processes when gaps are present
• Expertise in workforce management (COPC), capacity/resource planning principles/methods
• Financial and budgeting planning/reporting experience
• Excel or G-Sheet with the ability to use: Power Pivots, Power Query, VBA Macros

Pay Transparency Statement

This is a hybrid position based in our offices: San Mateo, CA or Lehi, UT. The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits. #LI-hybrid