Guest Relations Manager

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Relations Manager.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day:

Your role will include but not be limited to:

• Be the warm and welcoming face of the hotel, greeting guests with elegance and genuine care.
• Personally assist guests throughout their journey, from check-in to check-out, ensuring they feel valued and cared for.
• Anticipate guest needs before they ask, creating moments of delight and surprise.
• Handle special requests, preferences, and concerns thoughtfully and efficiently to exceed expectations.
• Transform challenges into opportunities by resolving guest issues with professionalism, patience, and a personal touch.
• Create memorable experiences that guests will talk about long after they leave.
• Build strong relationships with loyal guests, remembering their preferences and making them feel at home.
• Collaborate with all hotel departments to ensure every detail of the guest experience is flawless.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 3 years of experience in Front Office or Guest Relations, preferably in a luxury or five-star hotel environment.
• Previous supervisory or managerial experience required.
• Strong interpersonal and communication skills, with a natural ability to connect with guests from diverse backgrounds.
• Problem-solving mindset with a proactive approach to guest satisfaction.
• Fluent in English; additional languages are an asset.
• Familiarity with hotel management systems (e.g., Opera) preferred.

What you can expect from us:

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!