Full-Time
Enterprise Customer Success Manager
Anz
Posted on 9/3/2025
Cyberark
1,001-5,000 employees
Privileged access security software provider
No salary listed
Melbourne VIC, Australia
In Person
 Sales & Account Management (5) |
|---|
| , , , , |
- 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles
- Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
- Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
- Experience with enterprise security products and/or offerings
- Strong knowledge of cloud architecture as well as on-premise IT landscape
- Solid understanding of IT security strategies
- Practical experience of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Fundamental technological knowledge of networking environments
- Experience installing and supporting enterprise software on Windows and UNIX platforms
- Excellent in business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
- Up to 25% travel
- Own the ultimate responsibility for the customer’s onboarding, adoption, and advocacy across a portfolio of customers.
- Work with the customer to build success plans, establish critical goals, to aid the customer in achieving their objectives.
- Design and execute a value roadmap for your customers
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, review executive dashboards, and program status.
- Cement yourself as a trusted advisor/strategic advisor with customers and drive the continued value of our products and services.
- Partner with Cyberark Account Team (Account Manager, SA, Training, and Enablement) to find opportunities for new usage of Cyberark across organizational functions.
- Act as the voice of the customer internally to advocate customer’s needs.
- Engage proactively with the customer at every step of the journey of the customer with Cyberark products.
- Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Cyberark teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.
- Identify areas for improvement in the customer experience, both in our product and processes.
- Previous experience in customer success in cybersecurity or SaaS companies
- Experience with Gainsight or similar customer success management platforms
- Familiarity with security frameworks and standards (e.g., NIST, ISO 27001)
- Experience with data visualization and executive dashboards
- Bachelor's degree in Computer Science, Engineering, or equivalent
- Gold partner or other partner experience
- Strong product knowledge of CyberArk solutions and/or other security products
CyberArk specializes in privileged access security, providing software and services that protect data, infrastructure, and assets across enterprises, cloud environments, and DevOps pipelines. Its products manage and protect privileged credentials and secrets through solutions like privileged access management, endpoint privilege security, and application access management, enabling credential rotation, access controls, and activity monitoring. This approach helps stop attackers from abusing high-privilege accounts and meets regulatory requirements across industries. CyberArk differentiates itself with a broad, dedicated platform focused on privileged access, serving large enterprises, government agencies, and financial institutions, offering licenses, subscriptions, and professional services. The company aims to reduce risk from privileged credentials and secrets by securing the most critical assets and ensuring compliance in diverse environments.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Petah Tikva, Israel
Founded
1999
Simplify's Take
What believers are saying
- Palo Alto Networks acquires CyberArk for $25 billion in 2026.
- Partner deals doubled, driving $99M net new ARR up 20% in 2025.
- Upsized $1.1B convertible notes fund growth, settling June 10, 2025.
What critics are saying
- FTC antitrust scrutiny kills Palo Alto deal in 6-12 months.
- Okta's Identity Cloud erodes endpoint security revenue in 6-12 months.
- StrongDM displaces DevOps share with cheaper access in 6-12 months.
What makes Cyberark unique
- CyberArk leads in privileged access management for enterprises and cloud.
- Privileged Access Security Solution provides session management and threat analytics.
- Identity Security Platform secures human and machine identities comprehensively.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Remote Work Options
Company News
Venice, an Israeli-American identity and access management startup, has emerged from stealth with $20 million in Series A funding led by IVP, with participation from Index Ventures. The 35-person company claims to be replacing incumbents like CyberArk and Okta at Fortune 500 companies. Founded by former Microsoft product manager Rotem Lurie, Venice tackles both cloud-based and on-premises environments, consolidating multiple identity tools into a single platform for humans and non-human entities. The company says it has reduced implementation time to one-and-a-half weeks from the typical six months to two years. Lurie, who previously worked at Unit 8200 and Axis Security, started Venice over two years ago. The company counts a publicly traded manufacturing giant and global music conglomerate among its customers, according to Lurie.
CyberArk has announced its 2025 Global Partner of the Year Award recipients, recognising partners who demonstrated excellence in identity security expertise and customer support. PwC received the Global Partner of the Year award, whilst Accenture, Deloitte, Amazon Web Services, HCLTech and DXC were honoured in specific categories. The awards reflect strong partner engagement that helped CyberArk add over 1,000 new customers in 2025 and achieve record net new Annual Recurring Revenue of $99 million, up 20% year over year. Partner-led deal registrations more than doubled year over year, accounting for over half of all new business. CyberArk's Partner Network comprises more than 2,400 global systems integrators, managed service providers and solution providers worldwide.
CyberArk Software reported a fourth-quarter loss of $17.1 million, or 34 cents per share. Adjusted earnings reached $1.33 per share, beating analyst expectations of $1.13 per share. The Petach-Tikva, Israel-based cybersecurity company posted revenue of $372.7 million for the quarter, surpassing forecasts of $355.9 million. CyberArk makes software that detects attacks on privileged accounts. For the full year, the company reported a loss of $146.9 million, or $2.93 per share, on revenue of $1.36 billion.
CyberArk Software, a US-listed Israeli privileged access management specialist, has secured approximately $20 million from a major institutional investor, representing 3% of the fund's assets under management. The investment was driven by confidence in CyberArk's recurring revenue model rather than market sentiment. The company reported 12-month gross recurring revenue of $130 million, up 15% year-on-year, with churn below 3%. Its price-to-sales ratio of 2.8x sits below the sector average of 5.6x for privileged-access management providers. Despite solid recurring revenue, CyberArk remains loss-making with trailing twelve-month net income of negative $10 million, reflecting continued investment in product development and sales expansion. The allocation signals investor conviction in CyberArk's leadership position in zero-trust security architectures and its potential for long-term capital appreciation.
CyberArk Software, an Israeli privileged-access management vendor, has secured a substantial investment from Prelude Capital, according to a regulatory filing. The transaction occurred with shares trading near $35, up 18% from the quarter's start, valuing the company based on strong recent performance. The capital will fund product development and geographic expansion, particularly in Asia-Pacific. CyberArk reported 12% year-on-year revenue growth, driven by subscription renewals, whilst maintaining a 73% gross margin. The company generated $15.2 million in positive free cash flow and remains debt-free. CyberArk's privileged-access management solutions serve highly regulated sectors including healthcare and financial services. The company faces competition from broader identity-management firms and must adapt to emerging zero-trust architectures whilst expanding DevSecOps integrations.