Implementation Manager
Posted on 3/14/2023
Palo Alto, CA, USA
Experience Level
Desired Skills
Customer Service
Quality Assurance (QA)
  • Skills & Experience
  • Excellent verbal and written communication skills and the ability to translate complex technical concepts into simple terms
  • Experience in requirement, analysis, design, development, testing and implementation of software
  • Proficiency in app publication process
  • Technical management and understanding of client and vendor relationships
  • Strong interpersonal skills and leadership
  • Excellent communicators both orally and in writing
  • Strong project management skills
  • Prior track record working leading project implementations and product configurations for client accounts on this level
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Team player
  • Good time-management skills
  • Experience working in the clinical trial industry (preferred)
  • 4 + years of direct experience in Implementation Management or a combination of education and experience
  • Minimum Level of Education
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Preferred Degree/Certification
  • Masters degree in Computer Science, Engineering, or a related field
  • Create and review technical design documentation to ensure development is being built and tested according to technical standards
  • Provide technical feasibility assessments and scoping for projects and product support
  • Liaise between Digital Project Managers and the Medable Technical Team (Engineering, QA, Product Management, etc.)
  • Work on complex issues where analysis of situations or data requires in depth knowledge of Medable and Medable's products and services
  • Adept at handling complex interactions with key stakeholders for Medable's customers. Interactions frequently involve special skills, such as negotiating with customers or management or guiding them to a solution
  • Track to detailed project plans to ensure deliverables are complete on time
  • Coordinate project implementations and product configurations for client accounts
  • Develop and maintain strong customer relationships
  • Establish and teach customer support practices and procedures
  • Effectively prioritizes own and workload of other team members
  • Effectively uses Medable's software and other systems and solutions required to support customers and projects
  • Study other customer success programs and analyze customer data to identify the best practices
  • Establish and manage technical timelines in accordance with overall project plans, driving them to timely completion
  • Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
  • Participate in meetings with decision makers, systems owners, and end users to document business requirements and goals
  • Provide training on products and customizations
  • Help customers plan and identify the best ways to utilize the software
  • Educate customers on the capabilities of the software
  • Proactively identifies and addresses issues or risks
  • Other duties as assigned

501-1,000 employees

Patient generated data research platform
Company Overview
Medable is on a mission to get effective therapies to patients faster by transforming clinical drug development with disruptive technologies. The company provides an end-to-end, global cloud platform with a flexible suite of tools that allows sponsors, patients, providers & CRO's to work together as a team in clinical trials.
  • Health & wellness
  • 401k
  • Remote first
  • Career development
  • Military support
  • Time away
Company Core Values
  • A strong team member
  • Resilient and inclusive
  • Game changing
  • Expert at the game