Job Description

• Create and review technical design documentation to ensure development is being built and tested according to technical standards
• Provide technical feasibility assessments and scoping for projects and product support
• Liaise between Digital Project Managers and the Medable Technical Team (Engineering, QA, Product Management, etc.)
• Work on complex issues where analysis of situations or data requires in depth knowledge of Medable and Medable’s products and services
• Adept at handling complex interactions with key stakeholders for Medable’s customers. Interactions frequently involve special skills, such as negotiating with customers or management or guiding them to a solution
• Track to detailed project plans to ensure deliverables are complete on time
• Coordinate project implementations and product configurations for client accounts
• Develop and maintain strong customer relationships
• Establish and teach customer support practices and procedures
• Effectively prioritizes own and workload of other team members
• Effectively uses Medable’s software and other systems and solutions required to support customers and projects
• Study other customer success programs and analyze customer data to identify the best practices
• Establish and manage technical timelines in accordance with overall project plans, driving them to timely completion
• Has in-depth understanding and knowledge of Medable’s software and the use cases of Medable’s solution in the market
• Participate in meetings with decision makers, systems owners, and end users to document business requirements and goals
• Provide training on products and customizations
• Help customers plan and identify the best ways to utilize the software
• Educate customers on the capabilities of the software
• Proactively identifies and addresses issues or risks
• Other duties as assigned

Qualifications

• Skills & Experience
• Excellent verbal and written communication skills and the ability to translate complex technical concepts into simple terms
• Experience in requirement, analysis, design, development, testing and implementation of software
• Proficiency in app publication process
• Technical management and understanding of client and vendor relationships
• Strong interpersonal skills and leadership
• Excellent communicators both orally and in writing
• Strong project management skills
• Prior track record working leading project implementations and product configurations for client accounts on this level
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Team player
• Good time-management skills
• Experience working in the clinical trial industry (preferred)

Years of Experience

• 4 + years of direct experience in Implementation Management or a combination of education and experience
• Minimum Level of Education
• Bachelor’s degree in Computer Science, Engineering, or a related field
• Preferred Degree/Certification
• Masters degree in Computer Science, Engineering, or a related field

Software Skills

Git, Confluence, Postman, Terminal (command line) 

Travel Requirements

As Required

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