Serves as the primary point of contact and liaison, as an individual contributor, between assigned clients and Assurant support teams in supply chain, operations, and service delivery. Plans, organizes, and coordinates daily activities–aligned to an annual plan–that support maintaining and expanding existing client relationships beneficial to Assurant and its clients.

What will be my duties and responsibilities in this job?

• Develops and cultivates relationships with key clients to ensure the stability of existing business, managing all day-to-day interactions and client needs with supply chain, operations, service delivery, and other related support groups. Including client retention at the same or more favorable contractual terms, expanded service delivery for a fee to the client. on-going measures of satisfaction such as surveys and focus groups that can be used as indicators of satisfaction, managing general aspects of service delivery at the client level, which includes defining services to be performed as priced and contracted, in addition to selecting, prioritizing, and coordinating client projects in connection with service delivery, such as new client installs, new product installs, or new service installs.

• Directly carries out execution of key initiatives to promote revenue growth and engagement with the existing client base. This includes process optimization, issue resolution, and achieving client satisfaction.

• Develops annual client business plan; Key contributor to develop and lead client business reviews to ensure metrics and mutual revenue goals are being met.

• Monitoring and driving seamless execution of operations relegated tasks, service performance, client commitments, and ensuring KPIs are met.

• Ensure Assurant identifies client billing opportunities and ensures that client(s) are billed, and fees are collected from client(s) for services performed outside of the scope of our relationship. 

• Ensuring client aligns with profitability and ROE baseline requirements.

• Drives execution of contracts through contracting process for addendums and revisions; Assist business with Client RFP responses.

• Drives service utilization at the client level. Ensures services are performed as priced and contracted.

• In collaboration with appropriate internal cross-functional teams, facilitates new client, product, or service installations.

• Carries out resolution of client issues in collaboration with cross-functional area leaders.

• Collaborate with operational groups to ensure alignment and effective communication.

• Ensure compliance with company and program policies and procedures.

• Prepare and present regular reports on operational activities and performance to clients and internal stakeholders.

• Support the development and implementation of operational strategies that enhance efficiency and client satisfaction.

What are the requirements need for this position?

• BS/BA degree in Supply Chain management and/or Operations.

• 4+ years in operations, sales and/or marketing experience.

• 3+ years interacting with mid to large clients and developing strategic relationships.

• Strong understanding of forward and reverse logistics supply chain processes.

• Experience in process optimization and continuous improvement methodologies.

• Exceptional communication and interpersonal skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Ability to perform independently, drive execution.

• Working knowledge of key deal / contract elements.

• Effective communication skills (effective pitching to account stakeholders).

• Emerging industry knowledge.

• Strong product knowledge.

• Developing negotiation skills.

• Effectively cultivate relationships.

• Strong Organizational skills.

• Ability to lead cross-functional teams, collaborating effectively at all levels.

What other skills/experience would be helpful to have?

• Business/Financial knowledge.

• Business software knowledge (i.e., word, excel, PowerPoint, MS Project, etc.).

• Proficient in operational or supply chain software.

• Understanding of MSO-Broadband business, their operating systems and how to integrate with those systems.

• Certified in supply chain management (e.g. APICS, CSP).

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Pay Range:

$72,900.00 - $143,700.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

12/23/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.