Full-Time

Senior Account Executive

MSO/Broadband

Confirmed live in the last 24 hours

Assurant

Assurant

10,001+ employees

Risk management solutions for consumer electronics

Financial Services
Consumer Goods

Compensation Overview

$72.9k - $143.7kAnnually

Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Supply Chain Management
Marketing
Requirements
  • BS/BA degree in Supply Chain management and/or Operations.
  • 4+ years in operations, sales and/or marketing experience.
  • 3+ years interacting with mid to large clients and developing strategic relationships.
  • Strong understanding of forward and reverse logistics supply chain processes.
  • Experience in process optimization and continuous improvement methodologies.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Ability to perform independently, drive execution.
  • Working knowledge of key deal / contract elements.
  • Effective communication skills (effective pitching to account stakeholders).
  • Emerging industry knowledge.
  • Strong product knowledge.
  • Developing negotiation skills.
  • Effectively cultivate relationships.
  • Strong Organizational skills.
  • Ability to lead cross-functional teams, collaborating effectively at all levels.
Responsibilities
  • Develops and cultivates relationships with key clients to ensure the stability of existing business, managing all day-to-day interactions and client needs with supply chain, operations, service delivery, and other related support groups. Including client retention at the same or more favorable contractual terms, expanded service delivery for a fee to the client. on-going measures of satisfaction such as surveys and focus groups that can be used as indicators of satisfaction, managing general aspects of service delivery at the client level, which includes defining services to be performed as priced and contracted, in addition to selecting, prioritizing, and coordinating client projects in connection with service delivery, such as new client installs, new product installs, or new service installs.
  • Directly carries out execution of key initiatives to promote revenue growth and engagement with the existing client base. This includes process optimization, issue resolution, and achieving client satisfaction.
  • Develops annual client business plan; Key contributor to develop and lead client business reviews to ensure metrics and mutual revenue goals are being met.
  • Monitoring and driving seamless execution of operations relegated tasks, service performance, client commitments, and ensuring KPIs are met.
  • Ensure Assurant identifies client billing opportunities and ensures that client(s) are billed, and fees are collected from client(s) for services performed outside of the scope of our relationship.
  • Ensuring client aligns with profitability and ROE baseline requirements.
  • Drives execution of contracts through contracting process for addendums and revisions; Assist business with Client RFP responses.
  • Drives service utilization at the client level. Ensures services are performed as priced and contracted.
  • In collaboration with appropriate internal cross-functional teams, facilitates new client, product, or service installations.
  • Carries out resolution of client issues in collaboration with cross-functional area leaders.
  • Collaborate with operational groups to ensure alignment and effective communication.
  • Ensure compliance with company and program policies and procedures.
  • Prepare and present regular reports on operational activities and performance to clients and internal stakeholders.
  • Support the development and implementation of operational strategies that enhance efficiency and client satisfaction.

Assurant specializes in risk management solutions that protect consumer purchases, particularly mobile devices and electronics. The company offers insurance products and service contracts, along with repair services to help clients recover from unexpected damages. Assurant serves a wide range of customers, including individuals and businesses, and operates globally, with a strong presence in North America, Europe, and Asia. Its commitment to diversity, equity, and inclusion enhances its understanding of customer needs and supports its goal of helping clients maintain their investments.

Company Stage

IPO

Total Funding

N/A

Headquarters

New York City, New York

Founded

1892

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for mobile device insurance as smartphone penetration increases globally.
  • Expansion of IoT devices increases need for insurance and protection services.
  • Rising consumer demand for extended warranties and service contracts for electronics.

What critics are saying

  • Increased competition from fintech companies could erode Assurant's market share.
  • Acquisition of iSmash may pose integration challenges affecting service quality.
  • Expansion into commercial equipment insurance may expose Assurant to regulatory risks.

What makes Assurant unique

  • Assurant specializes in risk management for mobile devices and electronics.
  • The company offers repair services, enhancing customer experience and satisfaction.
  • Assurant's commitment to DEI fosters innovation and better customer understanding.

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