Part-Time
Weekend Customer Experience Representative
Contractor
Posted on 6/19/2025
Archive
51-200 employees
Facilitates resale businesses for brands
Compensation Overview
$20 - $25/hr
No H1B Sponsorship
Remote in USA
Remote
This role is open to US applicants only.
| ✨Customer Experience & Support (1) |
|---|
- Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
- Prior experience working with customers
- Prior experience with Zendesk is a plus
- Basic knowledge of e-commerce retail
- Customer-facing experience desired (retail, hospitality, online support, etc.)
- Ability to communicate effectively with non-technical staff and customers
- Knowledge of all Microsoft Office Suites
- Ability to work remotely with little supervision while still completing daily tasks
- Customer-focused – what we do revolves around the customer!
- Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
- Ability to work weekends is required. At least 6 hours on Saturday and Sunday.
- This role is open to US applicants only.
- Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
- Respond quickly to customer-submitted email requests
- Troubleshoot and guide customers through any questions or concerns
- Partner with internal teams to solve larger customer-related issues
- Keeps current with product knowledge
- Documents problems and resolutions and escalate appropriately
- Follows up with customers to ensure that issues have been addressed successfully
- Prior experience with Zendesk is a plus
- Customer-facing experience desired (retail, hospitality, online support, etc.)
Archive helps global brands create profitable resale businesses through 'recommerce', which involves selling used goods. They establish omnichannel resale models that allow brands to sell across various platforms, generating additional revenue and fostering customer loyalty. Archive's approach appeals to eco-conscious consumers by significantly reducing carbon emissions and landfill waste. Their goal is to enable brands to tap into the resale market while promoting sustainability.
Company Size
51-200
Company Stage
Series B
Total Funding
$53M
Headquarters
California
Founded
2021
Simplify's Take
What believers are saying
- Archive raised $30M to enhance its resale software and drive innovation.
- The second-hand market is projected to reach $73 billion in the U.S. by 2028.
- Resale customers have a higher lifetime value, boosting brand revenue.
What critics are saying
- Increased competition from Trove and Treet may impact Archive's market share.
- Reliance on specific brand partnerships poses a risk if brands switch to competitors.
- Rapid expansion may lead to operational challenges and resource strain.
What makes Archive unique
- Archive offers bespoke resale programs tailored to each brand's unique needs.
- The company integrates with logistics firms like TERSUS for seamless circularity solutions.
- Archive's platform supports global brands, unlike competitors focused on local markets.
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Benefits
Health / Dental / Vision
Unlimited Vacation Policy
401K Program
Monthly virtual team events
Bi-Annual Company Retreats
Custom Equipment Setup
Paid Parental Leave
Office Space in NY and LA
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↓ -1%2 year growth
↑ 1%The fashion industry has concerned Emily Gittins since adolescence. The sector is, after all, one of the most polluting in the world. According to some sources, it is responsible for nearly 10% of the earth’s CO2 emissions and more than 20% of all water waste. Yet people still want more, fast. “The way we consume today is hugely problematic,” Gittins told TechCrunch. In 2021, Gittins teamed up with Ryan Rowe to launch Archive, a company that provides software to fashion brands and merchants so they can create resale platforms tailored to each business’s wants and needs, including a spot where people can sell used clothes to each other. Competitors include Trove and Treet, which also creates online resale software for brands to sell used items. Archive says its product is different because it can support global brands across various continents. Archive’s features include smart pricing and product feeds; and warehouse management to handle intake, processing, repair, and fulfillment; it also provides tools to analyze profits and costs and allows brands to connect it to their own tools and share data. Archive already works with more than 50 brands, including New Balance, The North Face, and Oscar de la Renta, Gittins says.There is a massive opportunity in the general second-hand market, which is expected to hit $73 billion by 2028 in the U.S. alone, according to the resale report by retailer ThreadUp. That share of the fashion industry is only expected to increase, as the Guardian reported, especially among young people and anyone else looking for more eco, and budget-friendly options. That’s what convinced VCs to invest a $30 million Series B, led by Energize Capital
Archive has filed a notice of an exempt offering of securities to raise $15,000,000.00 in New Equity Investment. Archive has filed a notice of an exempt offering of securities to raise $15,000,000.00 in New Equity Investment.According to filings with the U.S. Securities and Exchange Commission, Archive is raising $15,000,000.00 in new funding. Sources indicate as part of senior management Chief Executive Officer, Emily Gittins played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development.About ArchiveArchive is building an operating system for resale that delivers both a customized, high-end online secondhand marketplace site and the underlying infrastructure and operations to plug into all of the other facets of a brands global resale strategy.To learn more about Archive, visit http://www.archiveresale.co/Contact:Emily Gittins, Chief Executive Officer310-737-8132https://www.linkedin.com/in/emily-gittins/SOURCE: http://www.intelligence360.ioCopyright (c) 2022 SI360 Inc. All rights reserved
SAN FRANCISCO (May 9, 2022) - Archive ( www.archiveresale.co ), the resale technology company that builds customized solutions for brands to incorporate secondhand into their business, today announced a partnership with The North Face to power the brand’s circular clothing and gear program, Renewed.
Archive’s platform integrates with TERSUS Solutions, a cleantech and logistics company working to close the loop in textile circularity, to create the newly revamped, elevated experience.
After deploying peer-to-peer resale models for brands, Archive started building out a warehouse management system for “managed resale.”