Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What Need Can You Fill?
The Contracts Administrator will support the Director, Contracts and Tech Discovery in several areas including maintaining the contracts repository, updating contracts and customer data within SFDC and initial reviews of vendor contracts and customer NDAs. It is anticipated that this position will additionally grow into contract redlines and negotiations with customers and vendors as well as creating and providing template SOW documents and quotes to Intradiem partners.
What Will You Be Doing?
- Coordinate and interface with Intradiem departments as needed for review of Vendor agreements.
- Update and maintain customer records in SFDC for contract details.
- Initial review of NDAs, vendor agreements and other documents to provide feedback.
- Interface with the implementation/project team to ensure that SOWs align to customer agreements and standard pricing.
- Create and maintain a detailed contracting process document.
- Conduct all business in accordance with Intradiem policies and procedures.
- All other duties as assigned.
What Will You Need To Succeed?
- 5+ years prior experience in a contract administration role.
- Desire to learn and expand within this role.
- Demonstrated ability to work with and gain the confidence of internal and external customers.
- Ability to effectively align customer and vendor contracts to Intradiem standard terms.
- Must be customer focused and capable of building confidence and trust.
- Able to work productively independently and as part of a team.
- Must have excellent analytical thinking skills and problem solving abilities.
- Possesses superior attention to detail in order to spot inconsistencies in contracts.
- Ability to take initiative and accountability for achieving results.
- Excellent interpersonal, oral and written communication skills.
Education Requirements:
- Bachelor’s Degree in Business, or an equivalent combination of education, training, and work experience, minimum 3+ years of work experience.
Work Authorization:Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
