Workers' Compensation Technical Manager

Job Description:

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. 

What you will be doing 

The Technical Manager is responsible for ensuring that all workers’ compensation claim decisions are fair, evidence-based, and appropriate to the specific circumstances of each case, while aligning with the relevant state legislative and regulatory requirements. 

In this role, you will provide specialist advice and guidance to Case Managers on the interpretation and application of workers’ compensation legislation, regulations, and internal policies. Your expertise ensures that claims are managed consistently, efficiently, and in full compliance with the statutory obligations. 

The Technical Manager plays a critical role in determining ongoing entitlement decisions and contributes to improved return-to-work outcomes for injured team members. This supports both regulatory compliance and the effective management of claim-related costs. 

Responsibilities and duties  

Claims Management 

• Understand all self-insurance, and business requirements for effective case management within the Woolworths account. 

• Provide expert technical support to Case Managers to ensure accurate and timely claim decisions in line with legislative and regulatory requirements. 

• Assist with challenging cases by offering insights on legal implications and potential resolutions.   

• Clarify complex legal language to help case managers understand how it applies to specific claims. 

• Promote consistency and quality in claims decision-making through regular case reviews and oversight of key entitlement determinations. 

• Operate within designated claims approval limits and consistently meet performance targets. 

• Maintain comprehensive, accurate documentation to support decision-making and audit compliance. 

Customer Service 

• Respond promptly and professionally to phone calls and queries from injured team members, managers, and other stakeholders, ensuring high-quality customer service. 

• Foster a customer-focused approach in all aspects of claims management, ensuring injured team members and employers are treated with empathy, respect, and transparency. 

• Provide advice to Case Managers on managing challenging stakeholder interactions and maintaining clear, professional communication. 

• Assist in the resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes. 

Risk and Compliance 

• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies. 

• Maintain accurate claims data, documentation and up-to-date file notes by consistently recording all relevant information in Assure to support decisions and regulatory compliance. 

• Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team. 

• Identify potential risks within claims and collaborate on mitigation strategies. 

Teamwork & Coaching 

• Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability. 

• Share expertise by providing training and coaching to case managers to ensure they are well-versed in current laws and best practice in claims management, customer service and compliance. 

• Review and quality-check claims documentation prepared by Case Managers, offering constructive feedback to improve compliance and claim outcomes. 

• Participate actively in team meetings, training, and continuous improvement initiatives. 

The skills you’ll be doing 

To be successful in this role you should have: 
 
Education: 

• A qualification or certification in a health or business-related field (highly desirable)  

Required Skills and Experience: 

• Strong analytical and problem-solving skills, with the ability to interpret complex information and provide clear, evidence-based guidance. 

• Excellent communication skills, both written and verbal, with the ability to influence and engage effectively across all levels. 

• Strong leadership, coaching, and mentoring abilities. 

• Proficient in Microsoft Office Suite. 

• Minimum of 3 years of experience in workers' compensation case management, preferably in a self-insured environment. 

• Previous experience in technical role supporting claims management teams. 

• Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks. 

Our culture and benefits  

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; 

• Extensive resources to support your onboarding and continual development, including DXC University. 

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC. 

• More time to do the things you love with flexible leave options, including purchased leave. 

• Take time to give back with charitable and emergency services volunteer days. 

• Well-being matters to us and our Employee Assistance Program is there to support you and your family. 

• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts. 

We are an Equal Opportunity Employer 

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.