Operation Delivery Lead

R1 RCM and Heidi have announced a strategic partnership integrating Heidi's AI scribe technology into R1's Phare Revenue Operating System to improve reimbursement accuracy for healthcare providers. The collaboration connects clinical documentation with revenue management to address physician administrative burden and revenue loss. Heidi, supporting over 2.7 million visits weekly, captures clinical details during physician workflows. R1's Phare system translates this information into accurate, compliant claims. The integration will provide Heidi users with visibility into payer policies, prior authorisation rules and insurance eligibility at the point of care, whilst optimising notes for accurate coding and billing. The partnership aims to reduce down-coding, missed billable procedures and medical necessity denials, allowing physicians to focus on patient care whilst healthcare organisations improve revenue recovery through higher-quality documentation and faster claim processing.

R1 and Heidi announce strategic partnership to improve revenue capture for physician groups and healthcare organizations. March 10, 2026 Bringing reimbursement accuracy into the clinical workflow. Chicago and New York City, March 10, 2026 - R1, the leader in healthcare revenue management, and Heidi, the leading AI-powered care partner, today announced a strategic partnership. Together, R1 and Heidi will combine clinician focused documentation workflow with revenue management technology to link care delivery and reimbursement processes for providers across the healthcare ecosystem. Today, physicians are confronted by administrative complexity and busy work, while inefficiency in the translation between clinical documentation and the revenue cycle leads to revenue loss for healthcare providers. This partnership addresses both sides of the problem by connecting clinical and financial intelligence, creating an integrated operating layer that orchestrates the care-to-cash continuum. Heidi, the most adopted ambient AI scribe globally, supports more than 2.7 million visits a week by capturing comprehensive clinical details directly within the physician workflow. R1, through its Phare Revenue Operating System, translates this clinical intelligence into accurate and compliant claims. The result is a system that allows physicians to focus on practicing medicine and healthcare organizations to avoid denials, prevent defects, and improve revenue recovery. Together, R1 and Heidi are focused on accurately capturing the scope and complexity of the work physicians perform and ensuring providers capture the full value of the care they provide. Heidi users will see greater visibility into payer policy information, prior authorization rules and insurance eligibility information at the point of care. Notes written in Heidi will be optimized to ensure accurate coding and billing, reducing the risk of down-coding, missed billable procedures and medical necessity denials. Revenue cycle practitioners will see higher-quality documentation entering billing workflows, with faster claim processing and improved reimbursement predictability. Historically, healthcare providers have relied on fragmented solutions to address individual steps in these workflows. R1 and Heidi are closing the gap between documentation and revenue, moving the industry towards a fully integrated Revenue Operating System. "By integrating Heidi Health's technology into R1's Phare Revenue Operating System, we're bringing revenue intelligence directly into the physician workflow," said Joe Flanagan, Chief Executive Officer of R1. "Healthcare organizations can reduce clinical burden and improve financial performance, capturing the full value of care with a reimbursement operating system that is precise, compliant and efficient." "Clinicians should be able to focus fully on their patients and have confidence that the system around them will handle the rest," said Dr. Thomas Kelly, Co-Founder and Chief Executive Officer of Heidi. "Revenue management companies have historically had limited integration with clinicians, while scribe companies have lacked system-level payer data. This important partnership changes that. By connecting R1's payer intelligence directly with Heidi's platform at the point of care, we can deliver real-time billing and authorization guidance the moment it matters. Together we can close a gap that costs the whole system billions." About R1. R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: r1rcm.com. About Heidi. Heidi is building an AI Care Partner, with a mission to double the world's healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence - giving clinicians access to trusted medical research to support clinical decision at the point of care - and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. Contacts. Joele Frank, Wilkinson Brimmer Katcher Eliza Rothstein / Madeline Jones [email protected] This content is served by a third party, go.cloudmed.com. If enabled, go.cloudmed.com may collect information about your activity.

R1 appoints Andy Brailo as Chief Commercial Officer. CHICAGO - February 6, 2026 - R1 ("R1" or the "Company"), the leader in healthcare revenue management, today announced that Andy Brailo has joined the Company as Chief Commercial Officer. In this role, Mr. Brailo will oversee R1's growth and revenue strategy and is expected to scale commercial capabilities, expand its customer base and enhance go-to-market execution to meet increasing demand for R1's AI-enabled solutions. Mr. Brailo brings deep expertise across sales, training and development, operations, process management and customer service delivery. He previously spent 25 years at Premier Inc., where he most recently served as Chief Commercial Officer. At Premier, he successfully partnered with members, suppliers and staff to develop and design customized and scalable solutions to help healthcare providers improve quality and reduce costs in the evolving healthcare industry. "I am pleased to welcome Andy to R1 as we scale our commercial capabilities to match the pace of our growth," said Joe Flanagan, Chief Executive Officer of R1. "Andy brings extensive commercial and healthcare market experience, and I look forward to benefitting from his expertise. I'm confident he will help us build on our momentum with the Phare Operating System - bringing together agentic technology and deep revenue cycle expertise to meet our customers where they are and shape the future of revenue performance." "I have long admired R1's ability to pair innovative technology with a deep understanding of healthcare provider needs," said Mr. Brailo. "For decades, the operating margins of healthcare providers have been stressed. R1's innovative revenue operating system drives improved financial and operational performance through a complete ecosystem of solutions scaled for the customer's needs allowing them to do what they do best - focus on their mission, the communities and their patients." About R1. R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: r1rcm.com.