Refinance Coordinator II

How will you drive value within the organization as a Refinance Coordinator II?

• Communicate with prospective customers by telephone and/or electronic methods to: explain the refinance process and educate consumers on the benefits of refinancing with GLS and provide assistance and guidance on all necessary documentation for the refinance process
• Communicate with current applicants via phone, email, and other methods to: ensure their refinance transaction is moving seamlessly through the origination process, serve as a resource for inbound callers who have questions or concerns about their refinance transaction, and provide best-in-class service to process and finalize refinance transactions
• Complete verifications, prepare documents and maintain work logs in an effort to close refinance transactions
• Address funding issues, including escalating origination issues as necessary
• Maintain acceptable customer service levels and turnaround times to achieve volume targets
• Maintain electronic records and files that support work performed, results, and outcomes

What should you already know to be successful as a Refinance Coordinator II?

• High school diploma or equivalent required
• Financial services or auto industry experience preferred but not required
• Confident self-starter that operates at a high level with limited supervision
• Excellent organizational skills with great attention to detail
• Strong oral and written communication skills
• High level of interpersonal skills with the ability to interact at all levels inside and outside of the organization
• Meets deadlines without missing important details
• Basic skills in using a variety of computer software applications, particularly Microsoft Word, Excel, and other Microsoft Office products
• Team player that can adapt to a fast-paced and changing environment 
• Commitment to exemplifying the organizational core values and key competencies 

Employment Requirements

• Remain in a stationary position for up to 75% of the workday
• Constantly operate a computer and other standard office equipment 
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• Stoop and kneel to maintain files
• This position is full-time
• This is a position where business needs dictate the exact work schedule. Generally, days and hours of work are Monday through Friday, between 9:00 am-6:00 pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate