Field Operations Manager

Field Operations Manager (Hardware)

BY Title: Operations Manager; Project Manager

Location: Virtual within the US (CST or MST preferred)

Travel: Frequent domestic and occasional international travel is expected in this role

Visa Sponsorship: We are unable to provide Visa sponsorship for this role

Overview

Join our dynamic team at Blue Yonder, where innovation meets excellence. We are excited to announce an opportunity to be part of the Doddle team, which was proudly acquired by Blue Yonder in 2023. Doddle's renowned, cutting-edge solutions in last-mile delivery and returns management play a crucial role in driving forward our mission to revolutionize the supply chain landscape.

In the role of Field Operations Manager (Hardware), you will be working to ensure the smooth and effective deployment, implementation and operationalization of our hardware self-service solution (returns kiosk) into host service locations. The ideal candidate will bring strong organizational skills, operational proficiency, and a strategic mindset to align our technology solutions with our customers goals while driving operational excellence and efficiency.

What You’ll Do

Day-to-Day vendor management of our hardware manufacturing and support partner which includes but is not limited to:

• Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines
• Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines
• Managing support partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
• Managing the purchase order process and ensuring that vendors invoices are fulfilled on time
• Creating hardware rollout and deployment plans based on production, site survey and installation timelines
• Elements of vendor KPI, SLA and SLO compliance management
• Supporting with the customization of training materials and managing any translation timelines internally

Customer-facing activity which will include but is not limited to:

• Meeting with potential and newly onboarded customers to understand their logistical and operational implementation challenges and requirements
• Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines
• Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specification
• Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
• On-site customer training on Blue Yonder hardware and software products (training provided)

What We are Looking for

Required Experience, Skills and Attributes:

• 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers)
• Bachelor’s degree in a related field or 4 years of relevant experience required in lieu of a degree
• Experience working with 3rd party partners, vendors and service providers
• Strong communication skills to effectively communicate at all organizational levels
• Team player with ability to work with cross-functional, cross-cultural teams, and all levels of management
• Strong organization and leadership skills
• Proficient computer skills to include Excel, Word, and PowerPoint
• Experience working with globally distributed teams, including time management flexibility

Bonus if you have:

• Experience of project management methodologies, e.g. PRINCE2, PMI
• Experience of process management methodologies, e.g. Six Sigma
• Experience of Mobile Device Management (MDM) or EMM tools such as MobileIron, SOTI, etc.
• Experience with Zebra, TSC, Honeywell or Samsung handheld devices and label printers
• Exposure to self-service kiosk or terminal technologies and products
• Experience with office collaboration applications and project management tools such as Smartsheets, Teams, OneDrive, etc.
• Working within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc.

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The salary range for this position is: $91,111.54 - $114,888.45 USD

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.