Clinic Director-Los Altos
Confirmed live in the last 24 hours
Kindbody

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider
Company Overview
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Consumer Goods
B2C

Company Stage

N/A

Total Funding

$279.7M

Founded

2018

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

123%
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 3+ years of managerial experience
  • Bachelor's of Science or clinical background is a plus
Responsibilities
  • Oversee practice and clinical team members
  • Provide regular feedback and reviews
  • Track KPIs and deliverables
  • Manage performance improvement plans
  • Coordinate team meetings and oversee takeaways
  • Serve as the liaison between team members and the physicians and lab team
  • Perform hiring procedures for all clinic staff
  • Oversee the onboarding program for the team members
  • Responsible for managing all internal staff escalations
  • Work with Operations leadership to address all patient questions, complaints, and feedback
  • Work with the Operations leadership team and Finance team to ensure overhead and cost of goods and services are in line with budget
  • Approve and ensure all purchase orders are in line with budget
  • Execute patient conversion lists for specific markets
  • Update and maintain the Anticipated List for specific markets
  • Coordinate clinic staff schedules
  • Manage the schedule of per-diem and temp employees, if applicable
  • Oversee time cards, PTO, and leave requests for the clinic
  • Manage procedural scheduling for all OR cases
  • Oversee procedural scheduling for all procedures
  • Scrub clinic schedule daily to ensure appropriate access is available and patients are scheduled correctly
  • Coordinate provider cross-regional coverage
  • Troubleshoot scheduling issues and make changes to the patient portal & provider templates
  • Address customer billing & insurance questions
  • Ensure all copays, patient responsibilities, and self-pay or outstanding balances are collected at the time of check-in
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Report KPIs weekly
  • Assist with business improvement and marketing efforts
  • Manage clinic P&L
  • Monitor clinic activities for compliance with health industry regulations
  • Oversee facilities and maintenance issues
  • Manage annual retraining of SOPs as necessary
  • Responsible for the management and tracking of provider’s licensing, credentialing, and hospital privilege applications and renewals
  • Manage all RN BLS renewals
  • Establish a compassionate environment by providing emotional and psychological support to patients and patient's families
  • Work independently to assure the program goals are achieved
  • Support and promote excellence in customer service
  • Provide feedback to HQ on process improvement and job specifications
Desired Qualifications
  • Experience in EMR and G-Suite
  • Experience in women’s health and fertility
  • Strong communication skills & a team player
  • Detail oriented
  • Exemplifies strong customer service skills and professionalism