Docebo is proactively growing with an existing client base of over 1600 customers. The Account Development Representative (ADR) works directly with the Account Management Team to fuel the team’s growth by sourcing new opportunities within our client base, their affiliates and subsidiaries, as well as global divisions.
Our ideal ADRis a superb listener, strategic thinker, team player, and extremely driven. This role is responsible for generating qualified opportunities for our Account Managers from leads created by the Docebo Marketing team, customer referrals, and cold-outreach. You must be able to leverage today’s technologies and apply fresh, modern sales development approaches to peak interest. This role will continue to help build processes as well as identify new ways to upsell, cross-sell, and look for new business opportunities within our current client base. Overall, you must be passionate about smashing your goals and work to continuously improve and strategise your craft.
Responsibilities:
- Use all methods (phone, email, social media, video) to book introductory meetings with our current client base, existing subsidiaries, and new divisions for our Account Management team.
- Work directly with the AM team and Business Development Leadership to continue to build out processes to identify growth potential within our existing client base.
- Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
- Research and strategise an approach to create interest and engage.
- Understand the CSM organisation and collaborate with CSMs and CSS members to identify areas for growth.
- Become a trusted advisor, product expert, and customer testimonials to help cross-sell our customers on different modules within the Docebo Platform.
- Record all activities in our CRM.
- This role is a mix of our inbound and outbound sales representative, but with a more strategic approach as you are trying to expand our current customer account.
Requirements:
- A college degree (preferably in Marketing, Business, or Communications).
- Clear writer and a creative thinker - the more you love to read and write the better.
- Ability to be creative and break through the norm.
- Impeccable and polished communication skills.
- Good listening attitude.
- A strategic thinker that can bring their own ideas that can then be executed on.
- Ability to be coachable and use all assets of the business to grow and learn.
- Verifiable track record of success and goal attainment in a sales-oriented role.
- Deep knowledge of Social Networks (especially LinkedIn).
- Ability to engage over the phone.
- 1+ year in a fast growing startup environment is a plus