Full-Time

Customer Support Coordinator

Confirmed live in the last 24 hours

Hippo Insurance

Hippo Insurance

501-1,000 employees

Homeowners insurance with smart technology integration

Financial Services
Consumer Goods

Compensation Overview

$21.6Hourly

Junior, Mid

Austin, TX, USA

Hybrid - Must work from Hippo office in downtown Austin for 4 days per week.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • 2+ years of experience in a customer-facing role or in a call center environment
  • Prior experience in insurance is desired but not required, training is provided
  • Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus
  • Excellent oral and written communication skills
  • Property and Casualty (P&C) license is highly preferred but not required
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
Responsibilities
  • Provide an unparalleled customer support experience via phone, chat, and email
  • You’ll spend your day dedicated to exceeding the expectations and requirements of our customers
  • Process customer service requests quickly and thoroughly
  • Treat our customers with the Platinum Rule, 'Treat others how they want to be treated'
  • Collaborate with our customers on topics such as billing, contact information, payment request and policy level adjustments

Hippo provides homeowners insurance that combines traditional coverage with smart home technology and proactive home care services. Their insurance policies not only protect homes but also include advanced features like smart home devices that help detect and prevent potential issues before they occur. This proactive approach sets Hippo apart from other insurance providers, as they focus on keeping homeowners informed and prepared. The company generates revenue through the sale of these insurance policies and additional home care services. Hippo's goal is to enhance property protection and provide peace of mind to homeowners by integrating technology into their insurance offerings.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-9%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Hippo's growth in Q1 2024 and the expectation of further acceleration indicate strong business momentum.
  • The launch of the Appetite Finder feature and the milestone of 100 carriers and MGAs on First Connect highlight Hippo's innovative approach and market penetration.
  • Significant revenue growth, as evidenced by an 80% surge to $64 million, showcases Hippo's successful business strategies.

What critics are saying

  • Hippo's recent layoffs, including a 20% reduction in staff, could indicate underlying financial or operational challenges.
  • The $273 million loss at the end of 2023 raises concerns about the company's profitability and long-term sustainability.

What makes Hippo Insurance unique

  • Hippo's focus on proactive home protection sets it apart from traditional home insurance providers who typically offer reactive solutions.
  • The partnership with Snapsheet enhances Hippo's claims process, providing a seamless and efficient experience for homeowners.
  • First Connect's digital platform, which connects independent agents with top carriers, adds a unique value proposition to Hippo's offerings.

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