Full-Time
Trust & Safety Specialist
Confirmed live in the last 24 hours
Neighbor
51-200 employees
Peer-to-peer storage space rental platform
Entry, Junior
Lehi, UT, USA
Position requires onsite presence in Lehi, Utah.
- Ability to work without significant oversight in a fast-changing environment
- Self-starter, detail-oriented, and analytical
- Personable, professional, and able to talk to customers in a concise, Neighborly manner
- Extremely proficient in English writing
- Experience in peer-to-peer marketplace is a plus
- Resolve inbound customer care issues via online chat, email, and phone
- Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
- Research and develop applicable processes for handling issues related to the storage marketplace
- Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.
- Improve existing self-help resources by writing online support articles and through creating new customer success materials
Neighbor connects individuals who have unused space, like garages and basements, with those looking for affordable storage options. The platform allows homeowners to rent out their extra space, providing a flexible and cost-effective alternative to traditional self-storage facilities, often at half the price. Unlike conventional storage options that come with high costs and strict contracts, Neighbor offers a peer-to-peer model that meets the high demand for storage in the U.S. market. The company earns revenue by taking a percentage of the rental fees, creating a win-win situation where hosts can earn monthly income while renters benefit from lower storage costs. Neighbor prioritizes a secure and trustworthy environment for all transactions.
Company Stage
N/A
Total Funding
$65.3M
Headquarters
Lehi, Utah
Founded
2017
6 month growth
↓ -20%1 year growth
↓ -22%2 year growth
↑ 26%
Simplify's Take
What believers are saying
- Neighbor's community-focused initiatives, such as the 'Most Neighborly Cities' report, foster a positive brand image and customer loyalty.
- The recent $53M financing round provides significant capital for expansion and technological advancements.
- Strategic partnerships and new product lines, like the collaboration with POLYWOOD, offer growth opportunities and diversification.
What critics are saying
- The self-storage market is highly competitive, requiring continuous innovation to maintain a competitive edge.
- Economic downturns and inflation could impact consumer spending on non-essential services like self-storage.
What makes Neighbor unique
- Neighbor.com uniquely combines self-storage solutions with community engagement, setting it apart from traditional storage companies.
- Their annual 'Most Neighborly Cities' report leverages data on charitable donations, volunteering, and happiness, enhancing their brand's community-centric image.
- Partnerships with companies like Evergreen Investments and POLYWOOD highlight Neighbor's innovative approach to expanding its service offerings.
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