Trust & Safety Specialist @ Neighbor

INACTIVE

Full-Time

Trust & Safety Specialist

Neighbor

51-200 employees

Peer-to-peer marketplace for affordable storage solutions.

Real Estate

Junior, Mid, Senior

Lehi, UT, USA

Requirements

Resolve inbound customer care issues via online chat, email, and phone
Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
Research and develop applicable processes for handling issues related to the storage marketplace
Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics
Improve existing self-help resources by writing online support articles and through creating new customer success materials
Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, Neighborly manner
Extremely proficient in English writing

Desired Qualifications

Experience in peer-to-peer marketplace is a plus

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.

We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.

We are looking for phenomenal individuals to help to solve our Neighbors’ biggest challenges. As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast, scale quickly, and create extraordinary support experiences for our users. The ideal candidate for this role is a hands-on professional, a strategic thinker, and possesses a passion for building customer-centric organizations.

The Problems You’ll Solve

Resolve inbound customer care issues via online chat, email, and phone
Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
Research and develop applicable processes for handling issues related to the storage marketplace
Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.
Improve existing self-help resources by writing online support articles and through creating new customer success materials

About You

Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, Neighborly manner
Extremely proficient in English writing
Experience in peer-to-peer marketplace is a plus

Benefits

Stock options
Medical, dental, and vision insurance
Generous PTO
11 paid company holidays
Hybrid work model - WFH every Monday
401(k) plan
Infant care leave
On-site gym/showers open 24/7

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

Neighbor

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Website

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Neighbor is a peer-to-peer storage company that capitalizes on the high demand and limited supply of storage in the USA by offering homeowners a platform to earn extra income from their unused spaces, while providing renters with a cost-effective and flexible storage solution. The company's competitive advantage lies in its ability to offer storage at 50% of the traditional price, making it an affordable alternative for consumers. With a focus on safety, security, and trust, Neighbor is redefining the concept of a storage facility and leading the industry in peer-to-peer storage solutions.

Company Stage

Series B

Total Funding

$71.5M

Headquarters

Lehi, Utah

Founded

2017

Growth & Insights

Headcount

6 month growth

↑ 35%

1 year growth

↑ 36%

2 year growth

↑ 55%

INACTIVE