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Human Resources Generalist
Posted on 10/28/2022
Remote • United States
Experience Level
Desired Skills
Data Analysis
Human Resources Information System (HRIS)
  • 2-4 years of proven experience as a HR Generalist to inlcude; Program / Project Management, Employee Relations, Performance Management
  • Understanding of general human resources policies and procedures with special emphasis on compliance and positive employee relations
  • Extensive knowledge of US employment/labor laws
  • Outstanding knowledge of MS Office; HRIS experience will be a plus
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Experience supporting a call center virtual work environment
  • Professional certifications from SHRM and other certifying organizations
  • Team building and team management experience
  • Change management project leadership skills
  • Skill Sets in building, scaling and operating/optimizing in People, Process and Technology domain
  • A person who is culturally fit
  • Can handle shifting priorities
  • Truly influence head leaders
  • Resilient
  • US Labor law and sensitive investigation background
  • Go-getter
  • Works independently & collaboratively
  • Takes initiative (always two steps ahead)
  • Master juggler
  • Can handle hard conversations
  • Strategically help leaders figure out the answer to their problems and define "what's in it for them"
  • Strategic communicator
  • Super start-up environment committed
  • Adaptable and wants to grow w/MSQ
  • Thrives off of problem-solving and chaos
  • Not an order taker
  • Creative from strategy to execution
  • Serve as a trusted advisor to all business units in MSQ operating with a high EQ and precision communication skills and empathy
  • Deep expertise in conducting investigations, both US and global; including thorough documentation, data review/research, interviewing, and delivering outcomes including termination discussions as necessary
  • Experience in conducting in highly confidential employee relations, including sensitive issues; Working closely with the legal team in a variety of critical matters
  • Be the point person in the following areas: employee relations, investigations, performance management, development/coaching and career progression
  • A deep understanding and experience in managing attrition for both employees and freelance independent contractors and vendors
  • Verifiable experience in the following areas: FLSA, Exempt vs Non-exempt populations, Call center Operations & Design
  • Partner with Services business units to adhere to metrics such as; Quality Delivery, Production Outcomes, Absenteeism, Engagement and Key Performance Indicators/Metrics
  • Work successfully and collaboratively in a global, matrix team environment, willing to work a flexible schedule to accommodate peak times as needed
  • Strong track record of partnering and influencing leaders, including front-line management and executives; being resilient, adaptive and attentive with patience
  • Strong Change management background, including influencing through resistance to adoption
  • Ability to assess Attrition Trends & Factors, and suggest improvement solutions
  • Assist in the development and implementation of Human Resource policies
  • Ensure all of People Ops processes and activities are in compliance and kept up-to-date in line with current legislation, including management and maintenance of people data, and required compliance training
  • Ensure security, quality, timeliness, and proper use of people data and information
  • Ability to quickly learn and absorb MSQ's system tools and processes including Zendesk operations including ticket management
  • Practical experience and application/use of various forms of analytics e.g. dashboards, ticket data, spreadsheets and be able to make informed changes and improvements based on data analysis
  • Based on data, create hypotheses and business scenarios to present improvement opportunities
  • Well-grounded and experienced in large-scale change management process and design
  • Oversee HR reporting and data analytics (creating reports, dashboards, and strong narratives derived from trends founds in recent people relation activities to share with executives)
  • Build frameworks and roadmaps to gain buy-in with senior leadership on people / HR-related programs
  • Looking holistically and at how the details to tell a story about what we are seeing and experiencing, looking back, and having the foresight to share those potential needs/risks with services leaders
  • Build Learning and Development with an eye toward “improving our workforce, improves our clients.”
  • Oversee performance management processes and develop a framework that is usable for our unique and forward-leaning culture
  • Serve as a change agent and sponsor across all technical upgrades in the People Team operating environment
  • Oversee employee onboarding and help organize training & development initiatives
  • Provide guidance and training to team members in various HR-related topics such as leaves and compensation and resolve any issues that may arise
  • Promote HR programs to create an efficient and conflict-free workplace

501-1,000 employees

Company Overview
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.