Director Project Management

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Director Project Management is a strategic leader and hands-on driver of enterprise-wide initiatives, responsible for leading a team of project managers while also directly managing key projects as needed. This role will serve as a critical bridge between business and technology teams - owning alignment on project requirements, scope, and timelines to ensure that initiatives are executed effectively and deliver business value.

The Director will lead project prioritization and roadmap development, manage intake and governance processes, and provide thought leadership that elevates the maturity and impact of the PMO. This is a highly cross-functional role requiring a blend of strategic thinking, technical fluency, and executional excellence.

***Please note: This is not a Technical Project Manager position***

Strategic Leadership & Thought Partnership

• Own and manage the enterprise project roadmap in alignment with organizational goals.
• Provide strategic insight and thought leadership to senior executives on project feasibility, capacity planning, and delivery risk.
• Champion a culture of excellence and continuous improvement within the PMO.

Project Delivery and Ownership

• Oversee the execution of a diverse portfolio of projects and programs across departments
• Directly manage complex or high-impact projects as needed to ensure successful delivery and model best practices.
• Own and drive alignment on requirements, scope, and timelines ensuring all stakeholders have a shared understanding of project goals and constraints.

Cross-Functional Liaison

• Serve as the key liaison between business and technology teams, translating business needs into actionable project plans and technical solutions.
• Proactively manage stakeholder expectations and facilitate productive, transparent communication across all levels.
• Ensure timely resolution of conflicts, risks, and issues that may impact project success.

Prioritization & Governance

• Lead the project intake, assessment, and prioritization process to ensure strategic alignment and optimal resource allocation.
• Establish and maintain project governance standards, approval workflows, and escalation procedures.
• Guide stakeholders in evaluating tradeoffs, managing competing priorities, and making informed decisions

Team Leadership & Development

• Lead, coach, and mentor a team of project and program managers to high levels of performance and accountability.
• Foster a collaborative, empowered team culture focused on delivery excellence and professional growth.
• Conduct resource planning and capacity analysis to support organizational demands.

Process Optimization & Continuous Improvement

• Introduce, maintain, and refine Agile, Waterfall, or hybrid methodologies as appropriate.
• Drive ongoing improvements in project delivery effectiveness, resource planning, and team collaboration.
• Leverage tools like Smartsheet, Azure DevOps and ServiceNow to enable transparency and efficiency in reporting and execution.

Qualifications and Education Requirements

• 10+ years of experience in project/program management with at least 3–5 years in a senior leadership role.
• 10+ years Industry experience in Mortgage Origination and/ or Servicing
• Proven ability to manage project portfolios and lead prioritization efforts across departments.
• Strong background serving as a strategic liaison between business and technology teams.
• Exceptional communication, influence, and stakeholder management skills.
• Deep knowledge of project delivery methodologies (Agile, Waterfall, or Hybrid) and project management tools.

Skills, Abilities, and Knowledge

• Bachelor’s degree in business, Information Systems, Engineering, or a related field.
• PMP, SAFe, or Agile certification.
• Experience implementing or scaling a Project Management Office or governance model.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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