Full-Time

Customer Service Representative

Posted on 1/8/2025

Colibri Group

Colibri Group

501-1,000 employees

Online learning solutions for licensed professionals

Enterprise Software
Education

Compensation Overview

$12 - $16Hourly

Entry, Junior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales

You match the following Colibri Group's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong oral and written communication skills.
  • Excellent interpersonal abilities with a focus on customer/client orientation.
  • Self-motivated with the ability to work independently and meet goals.
  • Proficient in using computers and Microsoft Office applications.
  • Previous sales experience required.
  • High school diploma or equivalent.
Responsibilities
  • Make and receive phone calls to retain and renew existing clients while contacting potential and current customers to promote sales opportunities.
  • Monitor contract expiration dates and proactively reach out to clients to discuss renewal options, meeting established retention and renewal quotas.
  • Use prepared sales scripts to persuade potential clients to make purchases, gather client information, and follow up after initial contact to close deals.
  • Address and resolve complaints from dissatisfied clients, ensuring their concerns are thoroughly investigated and resolved to their satisfaction.
  • Maintain a strong understanding of competing products and services to accurately represent the organization’s offerings. Stay updated on current promotions and offers, with the ability to extend discounts or special deals as needed.
  • Handle basic issues independently and escalate more complex matters to senior team members when necessary, working under direct supervision.
Desired Qualifications
  • Customer service experience preferred, with a demonstrated ability to build positive client relationships.

Colibri Group offers online learning solutions for licensed professionals in fields like real estate, healthcare, and financial services. Their platform provides pre-licensing courses and continuing education programs, helping users maintain their professional credentials. Unlike competitors, Colibri Group emphasizes a user-friendly experience, which is reflected in positive user feedback. The company's goal is to deliver accessible and comprehensive educational resources that support career advancement.

Company Size

501-1,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Frontenac, Missouri

Founded

1990

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic acquisitions like TRC Healthcare expand Colibri's market presence and service offerings.
  • Partnerships with institutions like The University of Tulsa boost program diversity and student reach.
  • Growing demand for micro-credentials aligns with Colibri's focus on professional development.

What critics are saying

  • Increased competition from low-cost online platforms may erode Colibri's market share.
  • Integration challenges from acquisitions could distract from core business operations.
  • Frequent regulatory changes may necessitate costly updates to course content.

What makes Colibri Group unique

  • Colibri Group offers tailored learning solutions for licensed professionals across multiple industries.
  • The company leverages a proprietary SaaS platform for high-quality educational content delivery.
  • Colibri Group's partnerships with universities enhance its educational offerings and market reach.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Training

Employee Assistance Program

Professional Development Budget

Company News

VC News Review
Jan 6th, 2025
Colibri Group Announces Strategic Acquisition of Boston Institute of Finance

Colibri Group announces strategic acquisition of Boston Institute of Finance.

PR Newswire
Dec 3rd, 2024
Colibri Group Appoints Shravan Goli As Chief Executive Officer

Experienced Technology and Education Leader, Goli Will Drive Learning Innovation, Operational Excellence and Strategic Growth. Mike Duran to Serve as Executive Chairman. ST. LOUIS, Dec. 3, 2024 /PRNewswire/ -- Colibri Group ("Colibri"), a professional education company serving millions of individuals and business customers through over 40 leading brands that offer flexible, online, and in-person learning solutions to licensed professionals, today announced that Shravan Goli has been appointed Chief Executive Officer. Mr

Business Wire
Mar 28th, 2024
Colibri Group Announces Partnership With The University Of Tulsa For Professional Licensure Program For Students In Real Estate, Mortgage And Finance

ST. LOUIS--(BUSINESS WIRE)--Colibri Group (“Colibri”), a professional education company with leading brands that provide learning solutions to licensed professionals, announces that it has partnered with The University of Tulsa to bring a unique learning program to students enrolled at the University. The experience allows students to register for a program that prepares them for professional licensure prior to graduation in real estate, mortgage and finance through the Securities Industry Essentials (SIE) exam. “Our portfolio of educational programs allows colleges and universities to augment their degree programs with incremental learning that leads to professional licensure and preparation prior to graduation,” said Jim Fox, Chief Financial Officer of Colibri Group and graduate of The University of Tulsa. “We are thrilled that The University of Tulsa, with its high quality education and job placement program, is welcoming the inaugural class of students this spring with our new program. Students enrolled in this experience are well positioned to get off to a fast start in their career, and even begin practice prior to graduation.”

Bakersfield.com
Mar 28th, 2024
Colibri Group Announces Partnership with The University of Tulsa for Professional Licensure Program for Students in Real Estate, Mortgage and Finance

Colibri Group announces partnership with The University of Tulsa for professional licensure program for students in real estate, mortgage and finance.

PR Newswire
Nov 27th, 2023
NEUBERGER BERMAN CAPITAL SOLUTIONS LEADS ACQUISITION OF MINORITY STAKE IN COLIBRI GROUP

/PRNewswire/ -- Neuberger Berman, a private, independent, employee-owned investment manager, announced that funds advised by Neuberger Berman have acquired a...

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