Executive Support Engineer

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+.  Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. 

The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.  

**Onsite 5 days a week - Palo Alto, CA

Position Responsibilities:  
Technical Support: 

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues. 
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations. 
• Set up and maintain laptops, mobile devices, and other peripherals for executives. (Microsoft Office and Mac OS, iOS, Webex, Zoom, Slack, VoIP, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards) 
• Support IT special projects, office moves, data recovery, hardware, software testing 
• Provide off-hours on-call (rotation) and travel as-needed to support executives

Collaboration and Communication: 

• Work closely with the Tech team to ensure seamless support and integration of executive technology needs. 
• Communicate technical information clearly and effectively to non-technical stakeholders. 
• Maintain a high level of professionalism and confidentiality. 

Technology Management: 

• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.  
• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally. 
• Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings. 
• Monitor and maintain executive software licenses and subscriptions. 

Proactive Support: 

• Anticipate and address potential technical issues before they impact executives. 
• Conduct regular maintenance and updates on executive devices and office equipment. 
• Provide training and support on new technologies and tools as needed. 

Documentation and Reporting: 

• Maintain detailed records of support requests and resolutions. 
• Generate regular reports on support activities and identify trends or areas for improvement. 
• Document and update standard operating procedures related to executive support. 

 Basic Qualifications: 

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience   
• At least 5 years' experience in Tech supporting Executives/C Suite 
• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments  

  
Preferred Qualifications: 

• Excellent verbal and written communication skills 
• Strong demonstrative problem-solving skills  
• Understanding of computing devices, operating systems, software installation and administration  
• Professional experience with VOIP, mobile technologies, and network environment 
• CompTIA Certifications:  IT Fundamentals+, A+, Network+, Cloud+, Security+ 
• Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals 
• Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional 
• Familiarity with cybersecurity best practices and data protection regulations. 

#LI-FA1

Annual Salary

$100,450.00 - $157,850.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.