Full-Time
Operations Supervisor
HireRight
1,001-5,000 employees
On-demand employment background checks and compliance
No salary listed
Tulsa, OK, USA
Hybrid
Three days on-site per week required.
Bachelor's
 Operations & Logistics |
|---|
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- A high school diploma or equivalent is required.
- Four to five years of experience managing others in a time-sensitive environment is required.
- Demonstrated leadership ability in decision-making, critical thinking, and employee relations is required.
- Proven conflict management and communication skills are required.
- Conduct root cause analysis of service-level agreement deviations and develop and resolve action plans.
- Identify process improvement areas and take initiatives to improve operational metrics such as productivity, quality, and turnaround time.
- Review daily production reports with Researchers to accurately assess production goals.
- Evaluate employee performance and execute appropriate personnel actions.
- Conduct regular one-on-one meetings with Researchers.
- Enforce HireRight policies and procedures and client requirements.
- Handle escalated issues and requests from internal and external clients and employees, and provide staff feedback and guidance.
- Create and manage key performance indicators.
- Provide Researchers with clear, concise, and measurable objectives and review them regularly.
- Communicate expectations clearly and provide consistent feedback.
- Participate in cross-training for functions outside the immediate scope of responsibility.
- Assist with ad hoc projects as required.
- A bachelor's degree or graduate qualification in any field is preferred.
- Previous background-verification operations experience is preferred.
- Prior verification or background-screening experience is a plus.
HireRight provides on-demand employment background checks, drug testing, and compliance solutions for clients ranging from small businesses to nearly half the Fortune 100, with a presence in 200+ countries. Its platform lets clients submit candidate information and then runs background checks, education verifications, Form I-9 processing, and COVID-19 screening, returning results through an ATS-integrated system. The company differentiates itself with a broad global reach, a comprehensive screening suite, tight ATS integrations, fast turnaround times, and high satisfaction for both employers and applicants. Its goal is to be a trusted, scalable partner that delivers accurate, compliant, and timely screening to support efficient hiring and regulatory compliance.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Irvine, California
Founded
1995
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Simplify's Take
What believers are saying
- HireRight's 2026 benchmark report reinforces thought leadership on fraud and contingent workforce screening.
- Jamie Ikerd and John Peek can accelerate cross-sell and faster product delivery.
- Brazil expansion and 2025 SMB acquisition open international and lower-end market growth.
What critics are saying
- First Advantage and Accurate Background pressure pricing and integrations in enterprise screening.
- Accuracy failures trigger FCRA scrutiny; HireRight's legacy DOJ case still haunts trust.
- Private-equity ownership since June 2024 raises exit pressure and cost-cutting risk by 2027.
What makes HireRight unique
- HireRight spans 200 countries, pairing background checks with I-9 and E-Verify workflows.
- BGC Brasil added 500,000 monthly checks and 200 research sources across Brazil.
- January 2026 leadership reshuffle unified product, strategy, revenue, operations, and customer service.
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Benefits
Paid Vacation
Health Insurance
Disability Insurance
Life Insurance
Dental Insurance
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 13%HireRight appoints John Peek as EVP, Product and Strategy. HireRight, a leading provider of global background screening services and workforce solutions, announced the promotion of John Peek to Executive Vice President, Product and Strategy, effective immediately. "John has quickly made a meaningful impact across multiple areas of the business and brings a strong combination of strategic thinking and operational execution," said HireRight President and CEO, Euan Menzies. In this role, Peek will lead HireRight's Product, Strategy, Enterprise Program Management Office (EPMO), and Customer Service teams, strengthening collaboration across the business to ensure alignment of priorities, improve delivery, and support the company's broader transformation efforts. Peek previously served as HireRight's Senior Vice President, Enterprise Strategy and PMO, making a significant impact across the business by contributing to key strategic initiatives and helping drive operational alignment. "John has quickly made a meaningful impact across multiple areas of the business and brings a strong combination of strategic thinking and operational execution," said HireRight President and CEO, Euan Menzies. "As we move into our next phase of execution, he is the right leader to bring our Product, Strategy, and delivery teams together to accelerate momentum and enhance how we deliver value to customers." Prior to joining HireRight, Peek served as an Operating Executive for the Solen Software Group and previously held executive-level positions at Asurion, with leadership roles in operations, supply chain and planning, and program management strategy and analysis. He also spent nearly three years at Alphabet Inc., where he led cross-functional go-to-market planning as their head of sales strategy and operations. "As we work to transform how we deliver value to customers, closer partnership between Product, Strategy, and EPMO is critical to ensuring alignment, execution, and impact," said Peek. "By bringing these teams together, we will drive better collaboration, stronger delivery, and improved outcomes for our customers."
HireRight appoints Jamie Ikerd as Chief Revenue Officer. NASHVILLE, Tenn.-(BUSINESS WIRE)-HireRight, a leading provider of global background screening services and workforce solutions, announced the promotion of Jamie Ikerd to Chief Revenue Officer (CRO), effective immediately. "Jamie brings a rare combination of strategic vision, operational leadership, and deep customer insight," said HireRight President and CEO, Euan Menzies. Share In this role, Ikerd will lead HireRight's global revenue organization, bringing together sales, account management, customer experience, revenue operations, professional services, strategic alliances, and marketing to create a unified, customer-centric commercial engine. Ikerd previously served as HireRight's Chief Strategy and Transformation Officer, where she helped shape enterprise strategy and led cross-functional initiatives that supported the company's record commercial performance in 2025, positioning HireRight for its next phase of growth. "Jamie brings a rare combination of strategic vision, operational leadership, and deep customer insight," said HireRight President and CEO, Euan Menzies. "As we focus on accelerating growth while continuing to elevate the value we deliver to customers, Jamie is the right leader for our commercial teams to drive a more integrated, customer-first go-to-market model." Prior to joining HireRight, Ikerd served as Chief Operating Officer at Built Technologies and held executive leadership roles across verticalized SaaS, technology, and hospitality organizations. She also spent several years at Bain & Company, where she focused on business strategy and large-scale transformation initiatives. "As we look ahead, our focus is driving scalable, predictable growth while strengthening our role as a strategic partner to our customers," said Ikerd. "As risk, compliance, and workforce complexity continue to increase, bringing our teams together enables us to show up as a more strategic partner - delivering measurable outcomes and long-term value across the customer lifecycle." About HireRight HireRight is a leading global provider of background screening, verification and workforce solutions, helping organizations hire the right people and build trusted teams. With operations around the world, HireRight enables employers to make informed hiring decisions while helping ensure compliance with evolving regulatory requirements. For more information, visit www.hireright.com.
BGC Brasil is acquired by global leader HireRight.
HireRight has acquired BGC Brasil, a company specializing in background verification. Key figures involved in the acquisition include Thiago do Prado (CTO of BGC Brasil), Gabriel Ficoni (CCO of BGC Brasil), Federico Bove (Sr. Director of Business Development - LatAm at HireRight), Augusto Duarte (Co-founder/CEO of BGC Brasil), Gustavo Séngès (Country Manager - Brazil at HireRight), and Rodrigo Xavier (CPO of BGC Brasil).
HireRight's 18th annual Global Benchmark Report, which identifies global and regional trends in talent acquisition, background screening and workforce management, has found that many talent acquisition professionals remain uncertain about how to use...