Full-Time
Customer Service Representative
Troubleshooting Specialist
Posted on 9/2/2025
Armstrong Group
201-500 employees
Diversified holding company; telecom, real estate
No salary listed
Cranberry Twp, PA, USA
In Person
 Customer Experience & Support (2) |
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 IT & Security |
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- Strong communication skills with a calm, clear phone presence
- Proven ability to troubleshoot technical issues (software, hardware, connectivity)
- A passion for technology and a desire to learn
- Ability to multitask and stay organized in a fast-paced setting
- A genuine desire to help people and solve problems
- Handle inbound customer calls with professionalism and empathy
- Diagnose and resolve technical issues across a range of devices and platforms
- Walk customers through step-by-step solutions in real time
- Promote safety by educating customers and recommending tailored product solutions to drive sales
- Support an ever-changing industry that is fueled by technology
Armstrong Group is a family-owned holding company with a diversified portfolio that includes telecommunications, cable TV and internet services, and real estate. The telecommunications arm builds and operates networks to deliver cable television and broadband to homes and businesses. Beyond telecom, the group holds real estate interests and manages assets across multiple industries, reflecting its evolution from a local line-construction business into a multi-sector organization. What sets Armstrong Group apart is its long-running, family-led ownership combined with a strategic focus on diversification across complementary sectors, rather than relying on a single industry. Its goal is to grow and sustain value over the long term by expanding its portfolio and geographic reach while maintaining family control.
Company Size
201-500
Company Stage
N/A
Total Funding
$13.1M
Headquarters
null
Founded
1946
Simplify's Take
What believers are saying
- 10G fiber network rollout captures premium business connectivity market share.
- Rural broadband expansion into underserved Pennsylvania, Ohio, West Virginia markets.
- Diversified portfolio across telecommunications, utilities, food products reduces revenue concentration.
What critics are saying
- Conxxus and national competitors erode market share with superior speeds.
- Family ownership restricts capital access versus publicly-funded BEAD grant competitors.
- Legacy cable infrastructure excludes Armstrong from AI edge computing contracts.
What makes Armstrong Group unique
- 11th largest US cable MSO with 400,000+ customers across six-state region.
- Added 1,000 miles of fiber in 12 months with 10G PON technology.
- Family-owned structure enables long-term regional strategy versus quarterly-focused competitors.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Company News
After graduating with an engineering degree, Stewart went to work for PPG and later became CEO of the Armstrong Group, a family-owned, Butler, Pa.-based corporation that provides cable telecommunications, security, real estate and other services.
CRANBERRY TWP — In a change county commissioners chairwoman Leslie Osche called “transformational for the county,” Armstrong on Thursday announced the availability of its new fiber network services.