Operations Manager
Confirmed live in the last 24 hours
Verra Mobility

1,001-5,000 employees

Provides smart mobility technology for safer, efficient transportation.
Company Overview
Verra Mobility, a global leader in smart mobility technology, fosters a culture of safety and efficiency, leveraging a unique blend of vehicles, hardware, software, and data to create comprehensive solutions for transportation and parking management. The company's competitive advantage lies in its ability to address intricate payment, utilization, and compliance issues for fleet owners and rental car companies, setting it apart in the industry. With its commitment to improving urban mobility and supporting healthier communities, Verra Mobility demonstrates industry leadership in creating safer, smarter, and more connected transportation systems worldwide.
Data & Analytics
Hardware

Company Stage

N/A

Total Funding

$1B

Founded

1987

Headquarters

Mesa, Arizona

Growth & Insights
Headcount

6 month growth

8%

1 year growth

21%

2 year growth

32%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
CategoriesNew
Operations & Logistics
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Requirements
  • Bachelor's or master's degree in business, management or related field
  • 8+ years’ experience of increasing responsibility in operations and/or business process outsourcing roles in high-volume transaction processing environments
  • 8+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing a partial remote team
  • Strong critical thinking and problem-solving abilities and show initiative, as evidenced by analyzing data to evaluate performance and transactional quality of business and systems processes
  • Comfortable working in a fast-paced, highly changing environment. Ability to prioritize, multi-task and meet all assigned deadlines
  • Proven track record of building and maintaining effective internal and external working relationships
  • Demonstrated business process engineering/re-engineering experience using Lean Six Sigma process improvement methodology
  • Demonstrated ability to use a wide variety of problem-solving tools including A3, 5 Why’s to conduct root cause analysis and/or design process improvements
  • Strong computer skills using Microsoft Office (Especially Excel and Sharepoint). Preferable general SQL knowledge
  • Excellent verbal/written communication and presentation skills including collaborative management style
Responsibilities
  • Team Leadership, including work guidance, development, performance reviews, retention and recruiting efforts
  • Workforce management, including volumes, capacity, and cost planning which includes creating and maintaining operational performance service level agreements (SLAs) and KPIs
  • Directly manage, proactively research and analyze complex data to identify and resolve process issues and implement and monitor solutions against expectations
  • Develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies. Forecast operational results based on identified data trends
  • Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities
  • Increase processing effectiveness by identifying opportunities for continuous improvement, designing/implementing solutions that reduce defects, improve throughput, quality, business profitability and customer satisfaction. Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
  • Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors