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Key Account Manager
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
Customer Service
  • Demonstrable success in managing a portfolio of key accounts that generate up to £4 million in ARR within a software company, ideally SaaS or Enterprise software
  • Experience in Qualifying Leads and Upselling SaaS products
  • Strong academics - educated to degree level
  • Proven ability to manage senior stakeholders within large accounts
  • Financial and other KPI reporting and management
  • Excellent relationship building skills
  • Strong customer service orientation
  • Ability to Identify and progress Commercial Opportunities to close
  • Excellent communicator at a senior / board level, both internally and externally; strong verbal and written communication skills in order to influence and persuade clients at Director Level
  • Excellent attention to detail and organisational skills; ability to meet deadlines
  • Strong presentation, negotiating and influencing skills
  • Ideally exposure to the retail trade as a supplier or service provider
  • Previous experience within eCommerce or Distribution highly desired
  • Developing close, mutually beneficial client relationships with key decision makers across all relevant functions including Operations, IT, E-commerce and Purchasing and at all appropriate levels of seniority within those functions, especially Board level
  • Creating account plans in order to gain an appreciation of account's development and growth opportunities, forward plan Metapack related projects, and ensure appropriate commitments and resources are in place, in the process managing expectations appropriately
  • Holding regular account meetings including quarterly account reviews; contribute to strategic thinking through the dissemination of best practice and position Metapack as the natural provider of strategic solutions
  • Maintaining knowledge of account requirements to inform Metapack roadmap, contribute to Metapack strategic plans and contribute to medium term scaling plans
  • Responsible for the administration of customer contracts
  • Ensure index-linked annual increases are applied
  • Ensure volume forecasts are used to trigger volume payment thresholds in a timely manner
  • Own Service Management, incident and change management
  • Responsible for continual service improvement and customer satisfaction
  • Track service delivery against SLA & KPI achievement
  • Identify opportunities for the adoption of additional Metapack products and services
  • Working effectively with Metapack colleagues in Client Services, Core Technology and New Business to ensure internal and external customer expectations are met; ensure regular client and internal reporting are in place
Company Overview
MetaPack provides delivery management solutions that enable online retailers to increase user engagement and sales conversions.