Director – Scaled Customer Success
Confirmed live in the last 24 hours

1,001-5,000 employees

Connected planning platform
Company Overview
Anaplan is transforming how enterprises across industries see, plan, and drive business performance. Anaplan customers gain digital-led agility to rapidly pivot strategies, redeploy resources, and optimize plans for growth, efficiency, demand, and profitability. Anaplan's mission is to equip teams to overcome obstacles and seize opportunities ahead of competitors.
Data & Analytics

Company Stage

Series F

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Miami, FL, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Develop and implement personalized, automated customer engagement strategies using digital channels, such as Gainsight's Journey Orchestrator and Medallia
  • Create educational resources and content to help customers maximize the value of our products and services which will be housed on Community
  • Proactively identify opportunities for upselling or cross-selling based on customer needs and usage patternsContinuous Improvement:
  • 7+ years' experience in a CS or customer-facing leadership role (with at least 2+ years in the Digital/Scaled CS space preferred)
  • Education: BS or equivalent work history
  • Demonstrated experience in building and running a Customer Success, Consulting, Professional Services, or Account Management function at scale - especially in a B2B SaaS company
  • A strong people leader with a proven ability to attract, motivate, develop, and retain top talent
  • Ability to set a clear vision and strategy, motivate and coach others, drive urgency and results, and exhibit humility
  • Self-motivated, highly collaborative, creative, problem-solving with a growth mindset
  • Demonstrated ability to collaborate with various internal and customer stakeholders to achieve business ambitions
  • Eagerness to learn about key functional areas of practice, including finance, sales, supply chain, and human resources
  • Excellent written and verbal communication skills with the ability to interact and support project leaders and other internal/partner/customer stakeholders
  • Experience in standard methodologies in customer success, with a focus on adoption and retention
  • Familiarity with using Salesforce, Gainsight, and Medallia for customer success processes or demonstrated ability to learn these technologies
  • Familiarity with Community website functionality and best practices
  • Knowledge of best practices in customer success, adoption, and retention
  • Develop a comprehensive digital customer success strategy that aligns with the company's overall goals and objectives, marrying industry best practices with lessons-learned from year 1 of the program
  • Define and implement scalable processes to guide customers through their journey, from onboarding to adoption, expansion, and advocacy
  • Identify key touchpoints and interactions across the customer lifecycle and optimize them for maximum customer satisfaction and retention
  • Lead a high-performing digital customer success team, fostering a culture of customer-centricity and continuous improvement
  • Set clear performance expectations, provide coaching and development opportunities, and monitor team progress towards goals
  • Collaborate with other departments, such as product, sales, and marketing, to ensure seamless integration of digital customer success initiatives