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Customer Experience Associate
Hourly
Posted on 4/5/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
Requirements
  • You have 1+ years working in customer experience/support or service-oriented role
  • You are able to work five days a week, inclusive of one weekend day per week (e.g Sun-Thurs or Tues-Sat) and some holidays
  • You have excellent written, verbal, and interpersonal communication skills - you can write emails and are comfortable getting on the phone
  • You are comfortable working with computer systems including Google Suite; experience with CRM tools like Zendesk a huge plus
  • You are highly organized with an acute attention to detail
  • You are a creative thinker and problem solver- you're always exploring how to make something even better or work through issues that require on-the-fly prioritization
  • You may have experience working at a startup, fast paced work environment
  • You have a deep passion for our mission and the future of mental health
Responsibilities
  • Deliver an exceptional customer experience by advising, guiding, and instructing customers on how to best use Alma's services through email and phone calls
  • Learn all of Alma's systems, product lines, and brand so that you can efficiently work through day-to-day customer operations and embody the Alma brand
  • De-tangle and explain complicated processes and workflows in an easy-to-digest and clear manner
  • Triage issues and support tickets that come in that require support from others across the team
  • Be the voice of the customer, and work cross-functionally to improve the customer experience across all touchpoints
Alma

201-500 employees

Mental health care
Company Overview
Alma believes when providers have the support they need, mental health care gets better for everyone. They're pioneering a new model for mental health care — one that gives providers the autonomy of a private practice with the support of the Alma platform.