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Full-Time

Service Coordinator Assistant

Posted on 6/20/2024

Electric AI

Electric AI

1,001-5,000 employees

Streamlined IT management and support platform

Social Impact

Compensation Overview

$35k - $40kAnnually

+ Flexible PTO + Mental Wellness Days + Medical Coverage + 401k + ESOP + Parental Leave

Entry

Denton, TX, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Familiarity with ticketing and CRM systems
  • Basic experience with scheduling tools
  • Willingness to learn and coordinate with remote technicians
  • Basic understanding of vendor management
Responsibilities
  • Review and assist in prioritizing inbound tickets
  • Assist in assigning the appropriate resources to each ticket
  • Support the status monitoring of the support team
  • Help ensure ticket adherence to support SLAs based on ticket priority
  • Understand daily support priorities and assist with addressing each issue as needed
  • Escalate requests to appropriate team members per skill matrices
  • Provide direct customer support as required to assist the support team
  • Assist in resolving purchase issues with vendors
  • Assist in procuring additional resources through job marketplaces
  • Assist with various office tasks as required
  • Assist with quote creation and assist relationship managers
  • Assist with invoicing and basic bookkeeping as required

Electric provides a user-friendly platform for businesses to streamline IT management, offering real-time support and proactive recommendations. Their technologies include lightning-fast IT support, elite IT technicians, and centralized IT management solutions aimed at revolutionizing IT for businesses.

Company Stage

Series D

Total Funding

$194.3M

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

11%

1 year growth

28%

2 year growth

75%
INACTIVE