Front of House Supervisor

Job Description

Key Responsibilities:

• Support the Senior Team in the day-to-day operation of the catering service, ensuring a consistently high standard of food service and customer care.
• Supervise and support the front-of-house team, providing guidance, coaching, and encouragement to ensure excellent performance.
• Lead by example, delivering a welcoming and professional dining experience for pupils, staff, and visitors.
• Assist with stock control, ordering, and the monitoring of supplies to support operational requirements and budget expectations.
• Support the planning and delivery of hospitality events, school functions, and special occasions.
• Handle customer queries and feedback professionally, helping to ensure a positive customer experience at all times.
• Assist with the induction and training of new team members, helping to foster a positive and supportive team culture.
• Deputise for the Deputy General Manager when required, taking responsibility for the smooth running of the operation and team leadership.

Qualifications

Candidate Profile:

• Previous supervisory experience within a catering, hospitality, or food service environment would be ideal.
• A passion for delivering excellent food service and creating positive customer experiences.
• Good understanding of food safety, health & safety, and compliance requirements.
• Strong communication and interpersonal skills, with the ability to build positive relationships with colleagues, pupils, staff, and visitors.
• Organised and able to remain calm and focused in a busy environment.
• A hands-on approach with a willingness to support all aspects of the operation when required.
• Experience within an education or contract catering environment would be advantageous, but is not essential.

Additional Information

We pride ourselves on:

People first
We’re a company of individuals, united in doing our best for our clients.

Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.

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