Business Manager

About The Firm

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries the people of Morgan Stanley are dedicated to providing our clients the finest thinking, product and services to help them achieve even the most challenging goals.

About The Role

The Business Manager will lead and oversee Client Service Managers (CSMs) and business support staff across NSW and QLD, with responsibilities spanning people and business strategy, operational and compliance tasks, and change/project management. This role will involve collaborating with senior stakeholders, including financial advisors, product managers and senior management, to drive operational efficiency and maintain high client and business service standards. 

Key Responsibilities

•    Lead, manage and develop CSMs including hiring, training, and performance evaluations
•    Help lead firmwide strategy and change programs
•    Develop expertise in MSWM Australia platforms, products, and processes across domestic and international markets
•    Resolve escalations and issue management
•    Work collaboratively with other state business managers, sharing best practices 
•    Oversee onboarding, offboarding and entitlement management for financial advisors and CSMs
•    Ensure efficient leave management for the branch
•    Prepare branch reporting and contribute to process development to drive efficiencies
•    Manage FA remuneration queries, ensuring accurate monthly reporting to finance
•    Support compliance surveillance processes and staff trade review/approvals
•    Address operational, risk and compliance issues, ensuring timely resolution 
•    Build and maintain relationships with internal teams and third party providers
•    Assist with audit processes and ad-hoc projects as needed 

Skills & Competencies 

•    People Management: Strong leadership with experience in team development and active performance management 
•    Technical Expertise: Solid understanding of financial advice processes and wealth management products
•    Attention to detail: High accuracy and strong organisational skills, with ability to mobilise workforce to deliver on multiple programs concurrently 
•    Decision-making: Strong judgement, prioritisation and problem-solving capabilities
•    Proactivity: Resourceful and able to manage workflow and escalate issues as necessary

Qualifications/ Experience Required

Qualifications 

•    Finance, Business or Management focused degree preferable but not essential 
•    Recognised industry studies preferred 

Experience 

•    Experience within a similar role 
•    Experience managing large teams and coordinating an office 
•    Experience within wealth management, financial planning and/or financial markets more broadly

Equal Opportunity Statement

Morgan Stanley’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.
 

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.