Reservations Agent

Job Description

• Manage all reservation enquiries promptly, maximising revenue through effective upselling and adherence to rate structures.
• Deliver professional, friendly, and knowledgeable service to all internal and external guests, including accurate call handling and system input.
• Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email.
• Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems.
• Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience.
• Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads.
• Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards.

Qualifications

• Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud PMS, or similar PMS
• Experience delivering excellent customer service
• Experience providing prompt and efficient service including upselling advantageous

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship, so Australian working rights are required.