Enrollment Coordinator
Remote
Posted on 3/11/2023
INACTIVE
Interwell Health

201-500 employees

Value-based kidney care management and partnership
Company Overview
Interwell Health is a leading kidney care management company that sets industry standards through its value-based approach, partnering with physicians to reimagine healthcare. The company's competitive advantage lies in its unique blend of expertise, scale, and compassion, enabling it to deliver superior patient outcomes. Its commitment to helping patients live their best lives reflects a culture that values patient well-being and continuous improvement in healthcare delivery.

Company Stage

Series B

Total Funding

$84.3M

Founded

2019

Headquarters

Cambridge, Massachusetts

Growth & Insights
Headcount

6 month growth

9%

1 year growth

52%

2 year growth

620%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
Requirements
  • 2+ years of experience in patient support, customer service, or sales
  • Direct experience in outbound call center and/or high call volume environment
  • Strong track record of meeting performance goals
  • Excellent phone presence, including active listening and clear verbal communication
  • Clear and concise written communication
  • Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment
Responsibilities
  • Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits
  • Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients' needs and concerns
  • Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality
  • Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ disenrollment operations/processes
  • Determine eligibility for related plan members to ensure compliance. Obtain missing information for enrollment completion
Desired Qualifications
  • Experience in a healthcare setting, working with patients and knowledge of HIPAA compliance is a plus