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Elearning Content Development Lead
Posted on 6/7/2022
Remote in USA
Experience Level
Desired Skills
Graphic Design
  • Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)
  • 5+ years of progressive experience in instructional design and online course development or an equivalent role
  • Energized to establish content development and design process from the ground up
  • Inspired and skilled to lead with autonomy and create compelling content
  • Skilled at delivering high quality work, in a fast paced startup atmosphere
  • Prior experience working in a complex operational or customer support organization preferred and financial experience a plus
  • Hands-on experience with a variety of eLearning authoring tools required: Captivate, Articulate, Camtasia, Vyond, Storyline and Lessonly Video/Multimedia production and editing experience
  • Possess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic design (please be prepared to share)
  • Experience with LMS Administration
  • SCORM/AICC/xAPI experience preferred
  • Excellent listening and problem-solving skills with keen attention to detail and organizational skills
  • Excellent verbal and written communication skills, including training content development and presentations
  • Strong interpersonal skills, capable of forming successful relationships and collaborate with colleagues at all levels of the organization
  • Demonstrated success in managing multiple projects and competing priorities
  • Proactive thinking, constantly seeking improvement opportunities in work and the ability to simplify complex information
  • Thrives in a fast-paced environment with constant change and a rapidly growing team
  • Willing to travel up to 10% (once it is safe to resume travel)
  • Design and develop online course content, provide eLearning guidance, consultative services, and liaison with key partners and subject matter experts to develop course specifications
  • Ability to perform and prioritize multiple, diverse assignments simultaneously while working independently to assure accurate and timely completion of assignments, keeping Supervisor advised of progress and problems
  • Establish and implement a production build process that successfully scales across the entire Customer Operations training team
  • Partner with Instructional Design (ID) to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs
  • Manage a Learning Management System (LMS), establish design standards completion records, and reporting, as well as handle all learner registrations, records and reports
  • Identifies, troubleshoots and resolves problems with course design, LMS configuration and infrastructure
  • Create and manage reporting mechanisms to track compliance, learning objectives and key metrics
  • Educate and mentor peers on the use of a LMS and course authoring tools
  • Demonstrate expertise across all fields to deliver high value, on-demand training
  • Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and embrace new technologies as they arrive
  • Develop and prepare presentation materials; write, direct, edit videos and voice overs

1,001-5,000 employees

Point of sale installment loans for consumers
Company Overview
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Core Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.