Knowledge Manager, Mid

The Opportunity: 

Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting key DoD clientele? We’re looking for a knowledge manager who can assist our client in sharing knowledge to ensure access to the critical information required to help in training development and execution and provide expertise in supporting, implementing, and managing knowledge manager (KM) initiatives for our DoD clients. 

As a knowledge manager on our team, you’ll train and maintain front-end support for KM sites, make recommendations, and execute KM strategies, plans, processes, tools, assessments, and meeting management practices. You will assist with the development of KM roadmaps to improve the client’s business operations and facilitate the sharing and leveraging of best business practices from the KM community. Additionally, you’ll contribute to functional expertise for the management of client deliverables, leverage industry best practices, and develop client-ready products, including technical guides, knowledge-based articles, user acceptance testing documentation, briefings, reports, and internal communications.  

You will assist in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. You’ll use central and peripheral databases, content management tools, and record management systems to shape workflow and processes. You will research, organize, write, edit, and produce written content for use in a wide variety of formats, including user guides, knowledge base articles, and stakeholder communications. You’ll recommend overall organization and layout, editorial standards, and publication methods, and assist in identifying content to repurpose for multiple channels. Finally, you will be responsible for compiling reports on performance and usage metrics and future requirements for existing knowledge management capabilities.

We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Join our team and solve daily challenges as we impact modernization and enable our intelligence partners.  

Join us. The world can’t wait.

You Have: 

• 3+ years of experience in a professional knowledge management work environment

• Experience developing technical manuals, procedures, or user guides

• Experience developing and maintaining SharePoint, Confluence, or Strapi site collections

• Experience using Microsoft Office Suite and KM fundamentals and tools

• Experience working in a Scrum framework or implementing Agile practices

• Experience configuring Jira and Confluence projects, workflows, and spaces

• Experience managing knowledge management automations, collections, and dashboards

• Knowledge of KM principles, procedures, and processes in a DoD environment

• TS/SCI clearance

• HS diploma or GED

Nice If You Have: 

• Experience working alongside analysts, developers, and subject matter experts

• Experience working as a technical writer or editor in a technology or IT field

• Experience developing, executing, or updating a content strategy

• Experience with Content Management Systems 

• Knowledge of software applications

• Ability to pay strict attention to detail

• Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.