Account Manager

Purpose

Lay the foundation for successful client partnerships by keeping the agency team organized and up to speed on all account activities.

Responsibilities

Mastery of the Basics

• Own meeting logistics and requirements for all client meetings.
• Hold well-run meetings — start on time, have proper materials available, and ensure proper written follow-up.
• Be knowledgeable and manage details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects.
• Track hours/scope and distribute hours reports.
• Responsible for accurate and timely budget tracking and invoice billing.
• Responsible for the coordination and creation of presentation materials with appropriate team members.
• Maintain and archive detailed records of the life of a project on the agency server.

Account Management

• Become and remain knowledgeable about assigned clients’ business, including marketing/communication objectives, KPIs, category, competition, etc.
• Track all competitive advertising activity and own the preparation of competitive reviews and updates.
• Work closely with Project Manager, Creative, Strategy, and Media groups to keep them informed of any changes in client and/or competitive climate.
• Own relationships with Project Management lead across assigned accounts/projects.
• Determine if work is in scope/out of scope, work with Resource Planning on hours estimation.
• Maintain client status reports for all projects (job number, deliverables, status, next steps and key dates, hours).
• Distribute Client Brief internally (objectives, timing and budgetary ballparks).
• Work with Account Leadership, Production, and other department heads to define time estimates for projects.
• Enter estimates into project management software.
• Work with Agency Operations to assign Account Resources to projects.
• Be informed of the internal project schedule to set accurate expectations with client and partner agencies.
• Work closely with Project Manager as needed to align the schedule and status of all projects.
• Facilitate client reviews and sign-off; document feedback, next steps, and share (Conference Report) with internal team and client.
• Identify the next steps (tasks, responsibilities, and timing) for creative/brief based on client review.
• Work with Production and Business Affairs to manage estimation and client approval of talent costs.
• Maintain relationships with partner agencies and make them aware of production schedules and/or changes.

Competencies

Written Communications. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Problem-Solving. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Priority Setting. Spends their time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Listening. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

Interpersonal Savvy. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and act; can diffuse even high-tension situations comfortably.

Action Oriented. Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Professional Skills & Knowledge

• Must be highly organized and detail-oriented in a production-intensive environment
• Ability to collaborate within a team environment
• Strong verbal and written communication
• Proficient Google Suite and Collaboration Tools, especially Google Slides

Experience

Ideal candidate has <1-4 years experience and/or a passion for brand advertising and marketing.

Salary Range

Our estimated range for this role is $60k - $80k

Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.

We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential.  Our promotions are not limited to a specific time per year. Promotions are tied to performance.  

Right To Work In The US

You must be authorized to work in the US for any employer.  At this time, we are not sponsoring or providing assistance with obtaining work authorization.

McKinney is a place where everyone can grow. Studies have shown that marginalized communities  such as women, LGBTQ+ and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are in the office Tuesday/Wednesday/Thursday on a hybrid schedule. We look forward to meeting you!