Associate Director of Engagement Systems

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director of Engagement Systems

Job Profile Title

Systems Administrator C

Job Description Summary

The Associate Director (AD) of Engagement Systems supports the integration, administration, and optimization of Development & Alumni Relations’ (DAR) constituent engagement technology ecosystem.

This position plays a key operational role in supporting constituent-facing digital platforms and engagement technologies, including alumni communities, volunteer and mentoring systems, event technologies, engagement websites, and integrated marketing and CRM solutions.

Working closely with the Executive Director of Engagement Strategy and Systems and the Marketing Cloud Administrator, the AD helps ensure engagement platforms are scalable, user-friendly, secure, compliant, and aligned with institutional priorities and evolving constituent engagement strategies.

The AD supports platforms and technologies built within and integrated through Salesforce related systems, including Marketing Cloud, Experience Cloud, Compass/Salesforce NPSP, Blackthorn.io, third-party integrations, and custom engagement applications.

This role serves as a primary operational liaison between DAR stakeholders and technical partners to support platform enhancements, digital experience improvements, governance implementation, and ongoing system operations.

Job Description

Job Responsibilities

Platform Operations & Digital Experience

• Support the day-to-day administration, maintenance, optimization, and continuous improvement of DAR’s constituent engagement platforms and digital experiences.
• Manage operational administration and publishing processes for constituent-facing Experience Cloud and Lightning Web Runtime (LWR) environments, including release coordination, testing, deployment support, and user experience validation.
• Coordinate platform enhancements, upgrades, issue resolution, and production releases in partnership with Salesforce administrators, developers, vendors, and technical teams.
• Support initiatives that improve platform usability, accessibility, engagement, and constituent experience across alumni, volunteer, mentoring, event, and community platforms.

Integrations, Governance & Compliance

• Support operational integration workflows and data coordination between engagement systems, CRM platforms, marketing technologies, and other University systems.
• Assist with governance implementation, user access management, documentation, audit support, and platform compliance activities.
• Help ensure systems align with University policies, accessibility standards, data privacy regulations, and security requirements.
• Maintain operations documentation and support materials including governance procedures and training resources related to engagement technologies.

Project Coordination & Stakeholder Collaboration

• Coordinate engagement technology initiatives, including platform enhancements, migrations, integrations, and digital experience projects.
• Serve as a liaison between DAR stakeholders, ISC partners, Salesforce administrators, developers, vendors, and external consultants to support project execution and operational continuity.
• Support testing, change management, communication, and adoption efforts related to platform updates and new engagement capabilities.
• Identify opportunities for operational improvement, automation, and enhanced platform effectiveness across DAR’s engagement technology ecosystem.

**Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the “Resume/CV” section of the application prior to submitting.**

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Minimum of 3–5 years of professional experience in CRM administration, engagement technology, digital platforms, marketing technology, advancement services, or related operational roles.
• Experience supporting or administering Salesforce platforms, including Experience Cloud, Marketing Cloud, Nonprofit Success Pack (NPSP), or related CRM technologies preferred.
• Familiarity with constituent engagement platforms, alumni community technologies, volunteer management systems, mentoring platforms, event technologies, or digital engagement applications.
• Experience coordinating technology projects, system enhancements, testing, deployments, or cross-functional operational initiatives.
• Understanding of platform governance, data privacy, accessibility standards, user support, and operational documentation practices.
• Demonstrated ability to collaborate effectively with technical teams, vendors, and non-technical stakeholders.
• Strong organizational, analytical, and problem-solving skills with attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills, including the ability to prepare documentation, training materials, and operational communications.
• Experience working in higher education, nonprofit advancement, alumni relations, or fundraising environments preferred.
• Commitment to fostering an inclusive, collaborative, and service-oriented work environment.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Development and Alumni Relations

Pay Range

$71,733.00 - $90,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours:Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay