Full-Time

End User Support Technician

Posted on 7/18/2024

Ensono

Ensono

1,001-5,000 employees

IT transformation and cloud migration services

Consulting
Enterprise Software

Mid, Senior

Downers Grove, IL, USA

Must work on site in the Downers Grove corporate office.

Category
IT Support
IT & Security
Required Skills
Management
Requirements
  • End User Support Technician specializing in the support of Microsoft Windows and Apple Mac based systems, related software, and peripherals. Experience with integration of Mac based systems into a Windows Active Directory based corporate environment is necessary.
  • Ability to react to high level priority problem calls, and interface with variety of users from top level executives, VP’s and directors, C level associates and staff across the globe.
  • Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation and business language skills are also required.
  • Must be able to demonstrate experience with Windows operating systems, AD, DHCP, DNS, FTP, TFTP, SMTP, SNMP, printers, scanners, profile and version management, and experience with system design, capacity planning and capacity management.
  • Requires hands-on experience with desktops, laptops, tablets, mobile phones and peripherals.
  • Able to install all software & perform level 1/2 support.
  • Must be able to communicate the impact and solutions of application/system problems in business language.
  • Requires a calm professional approach in all situations.
  • Ability to work “on call” shift rotation.
  • Must be able to work on site in the Downers Grove corporate office.
  • Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management.
  • Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience.
  • 4+ years of relevant business support and/or information technology support experience.
  • Advanced knowledge of desktop systems administration, Windows OS, Apple MAC OS and System Center, Intune, antivirus and encryption, printers, scanners, and other peripherals.
  • CompTIA A+ Certification
Responsibilities
  • The End User Support Technician independently plans, installs, integrates, and validates systems software and hardware solutions.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature.
  • Acquires and applies broad knowledge of Ensono, its services and processes.
  • Resolves issues and navigates obstacles to deliver work product.
  • Delivers technical solutions for desktop hardware and software, profile development and version management, license management, peripheral integration.
  • Participates in the evaluation, development, implementation, integration, and administration of internal and external business solutions.
  • Works closely with End User Experience Team and Ensono staff to assist with related technologies and guides interactions with Ensono IT (Information Technology) services.
  • Provides insight into management on issues.
  • Supports the values and strategic goals of Ensono.

Ensono provides IT transformation services to help businesses modernize their technology infrastructure and migrate to cloud services. Their offerings include mainframe to cloud migration, application and data modernization, data center consolidation, and cloud engineering services. Ensono's services allow clients to offload non-core IT tasks, enabling them to focus on their main business activities while ensuring their IT systems are stable, scalable, and secure. This company stands out from competitors by positioning itself as a partner in digital transformation, aiming to enhance client operations and customer experiences through improved data and cloud capabilities. The goal of Ensono is to deliver greater efficiency and agility for its clients, helping them achieve economic efficiencies and adopt agile operating models.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for hybrid cloud solutions aligns with Ensono's expertise.
  • Mainframe modernization interest supports Ensono's service offerings.
  • Acquisition of Amido boosts Ensono's cloud-native technology capabilities.

What critics are saying

  • Leadership departures like Malloy and Birch may impact strategic direction.
  • Amido acquisition could present integration challenges affecting service delivery.
  • Increased dependency on Microsoft Azure may pose risks if partnership faces challenges.

What makes Ensono unique

  • Ensono specializes in hybrid IT, balancing on-premises and cloud environments.
  • The company excels in mainframe modernization, integrating legacy systems with cloud platforms.
  • Ensono's intelligent governance platform enhances data governance and compliance capabilities.

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Benefits

Unlimited Paid Time Off

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Maternity Leave

Paternity Leave

Sabbatical Leave

Wellness Program

Flexible Work Hours

Fertility Treatment Support

INACTIVE