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Full-Time

End User Support Technician

Confirmed live in the last 24 hours

Ensono

Ensono

1,001-5,000 employees

IT transformation and cloud migration services

Consulting
Enterprise Software

Mid, Senior

Downers Grove, IL, USA

Category
IT Support
IT & Security
Required Skills
Management
Requirements
  • End User Support Technician specializing in the support of Microsoft Windows and Apple Mac based systems, related software, and peripherals. Experience with integration of Mac based systems into a Windows Active Directory based corporate environment is necessary.
  • Ability to react to high level priority problem calls, and interface with variety of users from top level executives, VP’s and directors, C level associates and staff across the globe.
  • Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation and business language skills are also required.
  • Must be able to demonstrate experience with Windows operating systems, AD, DHCP, DNS, FTP, TFTP, SMTP, SNMP, printers, scanners, profile and version management, and experience with system design, capacity planning and capacity management.
  • Requires hands-on experience with desktops, laptops, tablets, mobile phones and peripherals.
  • Able to install all software & perform level 1/2 support.
  • Must be able to communicate the impact and solutions of application/system problems in business language.
  • Requires a calm professional approach in all situations.
  • Ability to work “on call” shift rotation.
  • Must be able to work on site in the Downers Grove corporate office.
  • Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management.
  • Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience.
  • 4+ years of relevant business support and/or information technology support experience.
  • Advanced knowledge of desktop systems administration, Windows OS, Apple MAC OS and System Center, Intune, antivirus and encryption, printers, scanners, and other peripherals.
  • CompTIA A+ Certification
Responsibilities
  • The End User Support Technician independently plans, installs, integrates, and validates systems software and hardware solutions.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature.
  • Acquires and applies broad knowledge of Ensono, its services and processes.
  • Resolves issues and navigates obstacles to deliver work product.
  • Delivers technical solutions for desktop hardware and software, profile development and version management, license management, peripheral integration.
  • Participates in the evaluation, development, implementation, integration, and administration of internal and external business solutions.
  • Works closely with End User Experience Team and Ensono staff to assist with related technologies and guides interactions with Ensono IT (Information Technology) services.
  • Provides insight into management on issues.
  • Supports the values and strategic goals of Ensono.

Ensono provides IT transformation services to help businesses modernize their technology infrastructure and migrate to cloud services. Their offerings include mainframe to cloud migration, application and data modernization, data center consolidation, and cloud engineering services. By managing non-core IT tasks, Ensono allows clients to focus on their primary business activities while ensuring their IT systems are stable, scalable, and secure. This approach helps clients achieve economic efficiencies and adopt agile operating models. Ensono differentiates itself by positioning as a partner in digital transformation, aiming to enhance client experiences through improved data and cloud capabilities. The company's goal is to support large enterprises and organizations in optimizing their IT operations for better efficiency and agility.

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1969

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Simplify's Take

What believers are saying

  • Ensono's strategic acquisitions, such as Amido and AndPlus, expand its capabilities in cloud-native consultancy and data engineering, enhancing its service offerings.
  • Recognition through awards like the 2023 Excellence in Breakthrough Award by Dell Technologies highlights Ensono's industry leadership and innovation.
  • The appointment of experienced leaders like Veena Khandke for India operations indicates a commitment to global expansion and operational excellence.

What critics are saying

  • The competitive landscape of IT transformation services is crowded, requiring Ensono to continuously innovate to maintain its market position.
  • High dependency on partnerships, such as with Microsoft Azure, could pose risks if these relationships were to weaken or dissolve.

What makes Ensono unique

  • Ensono's expertise in mainframe to cloud migration sets it apart in the IT transformation market, offering specialized services that many competitors lack.
  • The company's strong partnership with Microsoft Azure, evidenced by its consecutive renewals as an Azure Expert Managed Services Provider, underscores its credibility and reliability.
  • Ensono's focus on continuous optimization through solutions like Ensono Envision® Advisor provides clients with ongoing value beyond initial transformation projects.