Full-Time
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City Market, Onion River Co-op
201-500 employees
Community-owned grocery cooperative selling local foods
No salary listed
Burlington, VT, USA
In Person
Occasional travel to other City Market locations for coverage or meetings.
 IT & Security (2) |
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- Associate's degree, formal technical training, or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Proficiency in Windows and basic networking concepts
- Ability to work independently and prioritize tasks effectively
- Familiarity with electronics and hardware repair
- Ability to operate hand and power tools, and to operate/understand mechanical functions and equipment. Working knowledge of industry-standard equipment preferred
- This position will occasionally be required to work at other City Market locations for coverage or to attend required meetings, trainings, etc.
- Technical support that includes promptly responding to IT-related inquiries from employees via our ticketing system following ITIL best practices, diagnosing and resolving hardware, software, and network issues, including point-of-sale (POS) systems, barcode scanners, service scales, and printers, and assisting with password resets, account management, and access permissions.
- System maintenance and monitoring that include monitoring and maintaining the health of store servers, work stations, and peripherals, performing routine system updates, patches, and backups, maintaining and configuring PBX and VOIP phone systems, and collaborating with the IT team to ensure and improve upon data security and compliance.
- Inventory management that includes tracking and managing IT assets, including computers, tablets, and mobile devices, coordinating equipment repairs or replacements as needed, including maintaining a pre-scheduled workstation replacement plan, and maintaining accurate records of hardware and software licenses.
- Training and documentation that include training employees on basic IT procedures, such as troubleshooting common issues, and creating and updating user guides and documentation for IT processes.
- Vendor liaison that includes communicating with external vendors for technical support, warranty claims, and equipment repair or procurement and assisting in evaluating and selecting new IT solutions for the store.
- Emergency response that includes being available for after-hours support during critical incidents or system outages and collaborating with other IT team members to resolve emergencies promptly.
- General duties that include keeping knowledge up to date on current best practices, industry standards, and current technology as it evolves, being a member of the All Leadership Team, and directing and overseeing the work of others by making decisions that affect workflow and procedures within their department, being involved in group decision making for organizational planning, and implementing immediate and long-range planning as well as tactical and strategic thinking for department needs and personnel development.
- Adhere to all department and company policies as well as the City Market Employee Guide and Collective Bargaining Agreement.
- Be proactive with regard to creative self-learning and professional development while having a curiosity and desire to learn.
- Attend all required meetings, trainings, seminars, and workshops.
- Support City Market's Global Ends, Values, Co-op Principles, and Diversity Statement.
- Providing the highest level of service possible to our customers, vendors, co-workers, and community.
- Maintain the highest standards of professionalism and contribute towards a positive work environment that requires the highest standard of personal conduct and excellence.
- Holding a high degree of confidentiality and discretion at all times as this position is regularly exposed to organization-wide confidential information including but not limited to financial, personnel, customer, and vendor.
- Perform other duties as assigned.
- Prior experience in IT support or help desk roles preferred
- Familiarity with grocery store operations and POS systems advantageous
City Market is a community-owned grocery cooperative with two Burlington, Vermont locations. It sells a mix of local, organic, and conventional foods, plus Vermont-made products, and is owned by its members who are also customers. The store operates as a retail grocery where revenue comes from sales to members and the public. Its product model centers on sourcing food from local farms and producers, with a strong emphasis on the local food system. The co-op differentiates itself through its member-owned structure, focus on local sourcing, and ongoing community engagement, including classes and workshops on cooking, nutrition, and gardening. The goal is to provide reliable access to healthy foods while strengthening the local food economy and inviting broad community participation and education.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Burlington, Vermont
Founded
1973
Simplify's Take
What believers are saying
- Over 13,500 members support operations as Burlington's only downtown store open 363 days.
- Partnerships like Agewellvt and $1.43M financing bolster community services.
- Hired experienced HR Director Trish Redalieu from Green Mountain Transit in 2021.
What critics are saying
- Laid off 12 employees after $1.2M FY2025 loss, eighth consecutive red year.
- Hannaford undercuts prices, eroding 60-80% market share in 6-12 months.
- Trader Joe's opening diverts 15-25% sales with 20% lower prices in 3-6 months.
What makes City Market, Onion River Co-op unique
- City Market redeveloped brownfields site into sustainable South End supermarket in 2017.
- Co-op offers local, organic foods and Vermont products as Burlington's downtown grocery.
- Community-owned model includes teaching kitchen, café, and workshops for engagement.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Wellness Program
Employee Discounts
Company News
The development group who brought The Warehouse at Vaughn’s in Simpsonville, Warehouse at Midtown, Bourbon St. at Hampton Station, and the recently announced City Market at BridgeWay Station, is introducing two new food and beverage concepts at the under construction mixed-use development in Mauldin.
City Market is proud to work closely with Age Well to support their work serving older Vermonters.
In August of 2021, Trish Redalieu joined the City Market leadership team from Green Mountain Transit, where she served as the Human Resources Director from 2012 to 2021.
Together, City Market has raised $1,433,616.35 since the start of the program!