Implementation Analyst
Procurement Expert
Posted on 3/15/2023

501-1,000 employees

Cloud software for government
Allentown, PA, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • 2+ years of experience as a procurement professional in a governmental setting preferred
  • Knowledge and experience with solicitation requisitions/requests
  • Knowledge and experience with contract creation and interpretation
  • Knowledge and experience with creating and advertising solicitations using general procurement concepts and practices
  • Experience with advising on solicitation terms and requirements
  • Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
  • Strong skills in the conceptualization of patterns, modeling, and design
  • Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills
  • Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training, and all other requirements defined through a customer's implementation
  • Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. Interact directly with government procurement professionals daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform
  • Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
  • Become an expert in governmental procurement processes across multiple states
  • Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
  • Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
  • Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”