Full-Time

Lead Regional Support Analyst

Confirmed live in the last 24 hours

Fidelity Investments

Fidelity Investments

10,001+ employees

Investment management and financial services provider

Fintech
Financial Services

Senior

Westlake, TX, USA + 1 more

More locations: Jacksonville, FL, USA

Hybrid role requiring onsite presence every other week.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
TCP/IP
iOS/Swift
SCRUM

You match the following Fidelity Investments's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS (technology related discipline is a plus) or equivalent.
  • Project Management certification (e.g. PMP) is a plus.
  • 5+ years managing technology projects, preferably in the Financial Services industry.
  • Strong interpersonal and influencing skills.
  • Comfortable with, and experience of, running technical projects.
  • Outstanding project management skills, with experience managing multiple projects.
  • Ability to work independently and in a team environment, to deal with constant change, and to participate in continual processes of improvement.
  • Experience working in an enterprise AD environment.
  • Experience installing software, patches, software updates on desktops and laptops.
  • An understanding of TCP/IP communications protocol.
  • Knowledge of Low voltage telecommunications technologies.
  • An understanding of Cisco IOS system administration a plus.
  • An understanding of Phone systems a plus.
  • An understanding of Scrum a plus.
Responsibilities
  • Under minimal supervision, coordinate project schedules and assignments for multiple projects.
  • Oversee the health and success of Remote Offices programs/projects small to large.
  • Creating and maintaining project plans to track projects and maintenance items.
  • Run regular meetings with the team to review and prioritize maintenance items.
  • Manage project scope effectively.
  • Provide regular formal and informal updates to both technology and business management.
  • Partner with sponsors within the technology and business units, effectively managing positive relationships and open communication.
  • Collaborate with partners/vendors to define project schedules, assumptions and dependencies, issue resolution, and risk management.
  • Maintain status of the project by proactively monitoring the activities of team members and leads.
  • Communicate project plan information, objectives and deliverables to the team.
  • Provide guidance and training to enable other project team members to meet/exceed expectations.
  • Research innovative software and hardware solutions to improve management and maintenance of the environment, present to manager and team members these ideas and solutions.
  • Troubleshooting Win 10-11 based desktop and laptop computers, OS X based laptops, iOS tablets, phones and desktop peripherals including printers, headsets, displays, etc.
Desired Qualifications
  • An understanding of Cisco IOS system administration a plus.
  • An understanding of Phone systems a plus.
  • An understanding of Scrum a plus.

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 offers news and trading tools on the go. Additionally, they provide features like the Watch List Visualization for iPad, which allows users to track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Company Stage

Debt Financing

Total Funding

$120.3B

Headquarters

Boston, Massachusetts

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing interest in wearables boosts potential for Fidelity's mobile market tools.
  • AI and data-driven trends enhance Fidelity's data analytics capabilities.
  • Strategic talent acquisition strengthens Fidelity's innovation and product development.

What critics are saying

  • Loss of key personnel to competitors like Aviva Investors.
  • Increased competition in wealth management from firms like Vanguard.
  • Volatile cryptocurrency market may impact Fidelity's investment offerings.

What makes Fidelity Investments unique

  • Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.
  • Fidelity's mobile apps provide comprehensive market monitoring and trading tools.
  • Fidelity's Open Limit Order Visualization offers unique insights into order execution.

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Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement