Operations Change Manager

The Operations Change Manager will provide a range of support which includes technical and process guidance working with site operations teams to reduce risk, both operational and safety, through change management. This may include site specific improvements, region wide improvement programmes, and oversight and reporting throughout.

What you'll do 

• Assist the Senior Manager - EMEA Change and Maintenance Management and Technical Operations team in defining and implementing the Change Management policy, process, and procedure, working with sites to ensure adoption, improving, and optimising where appropriate, and owning specific objectives as required.
• Managing the EMEACAB and running weekly meetings including following up with country and site teams.
• Carrying out reviews of change requests, providing feedback to the approvers.
• Assisting with developing and promoting change management community. 
• Assisting with the development and promotion of change management training materials. 
• Providing a link to other communities as required - DE&C / Customer Success and implementation etc.
• Providing data and advice to assist with the continual improvement.Providing support to the Technical Team as required.
• Providing and back up and support to members of the team when required.

• Visit sites as required.

  Reporting 

• Assist with face-to-face meetings with all countries to discuss Change Management performance. 

  Training and Awareness 

• From time to time, as a subject matter expert and working collaboratively with the Technical Operations team, instruct other personnel in change management. They will bring to the attention of the country senior operations staff, Senior Manager - EMEA Change and Maintenance Management, or Director, EMEA Technical Operations Lead any shortcomings in the knowledge of operation by personnel or of any deficiencies or abnormalities in the operating procedures.

  Problem Solving

• Breaks down problems into smaller components, understands underlying issues, simplify and process complex issues, understand the difference between critical details and unimportant facts, and escalate appropriately when required with strong input and guidance around options and recommendations.

  Managing Performance

• Applies clear and consistent performance standards, handles performance problems decisively and objectively in a direct and tactful manner and provides guidance and assistance to improve performance.

  Technical Operations Team Working

• Work collaboratively with the management and colleagues in Technical Operations in ensuring that data, information, issues, plans, initiatives, and targets are visible and achieved in a team approach. Assists with the Technical Operations and Change Management Communities, and global colleagues as required to build the respect, trust, and credibility of the organization.

What you'll need 

• Experience commensurate with at least 5 years of experience working in mission critical Data Centre Systems within a large data centre or suitably similar organisation.
• Experienced Data Centre lead with experience of works technical planning and HV/LV switching.
• Understanding of  operational and maintenance principles in the disciplines of Data Centre Systems and infrastructure engineering to the level of subject matter expert.
• Experience in working with computerised maintenance management systems.
• Ability to prepare & present relevant information to all types of audiences in audio, video, and stand-up settings.
• Excellent report writing skills of a technical and business nature.
• Experience of working in an international and multi-cultural environment.

Qualifications

• Educated in a relevant subject to level 5 in the European Qualifications Framework (e.g. UK HNC).
• Accreditation with a relevant industry organisation.
• Technical Engineering qualification.
• Proficient in written and verbal English.
• Relevant health and safety qualification.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.