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Full-Time

Client Experience Specialist

Philadelphia/NJ

Confirmed live in the last 24 hours

solidcore

solidcore

501-1,000 employees

High-intensity, low-impact full-body workouts

Consumer Goods

Compensation Overview

$47k - $52kAnnually

+ Bonus

Entry

Remote in USA

Category
Customer Experience
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • 1+ year experience in client-experience or customer service role
  • Strong interpersonal skills and a client-first attitude
  • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
  • Growth mindset, with openness and willingness to support process and policy changes
  • Exceptional written and verbal communication skills
  • Problem-solving aptitude
  • Outgoing, with a passion for providing top-notch client service
  • Proficiency in MindBody and CRM experience preferred
  • Resides within 25 miles of a [solidcore] studio
  • Bilingual (Spanish/English) abilities are a plus
Responsibilities
  • Serve as a day-to-day contact for clients and field team to provide ongoing counsel and strategic insights
  • Develop and maintain a trusted relationship with clients and field team
  • Lead with a consistent focus on delivering an elevated and personalized client experience
  • Reconcile client grievances immediately
  • Inspire and lead internal teams to drive results for clients
  • Act as a Client advocate and interface between all relative departments on the Client’s behalf
  • Collaborate cross-functionally to ensure flawless execution of best-in-class ideas
  • Provide timely and accurate updates to clients regarding inquiries and issue resolution
  • Handle omnichannel inbound client communications
  • Develop and implement strategies integral to optimizing client experience
  • Communication includes but is not limited to general inquiries, setting up/managing accounts, client policy education, processing sales, & tech support
  • Client membership management, including but not limited to membership sales, membership adjustments, policy enforcement, and client education

[solidcore] offers a high-intensity, low-impact full-body workout on a pilates-inspired reformer, utilizing slow and controlled movements to break down muscles and build them back stronger, resulting in immediate visible and tangible results. The core workout is designed to provide an immersive 50-minute experience for immediate results.

Company Stage

M&A

Total Funding

$6.5M

Headquarters

Washington, District of Columbia

Founded

2013

Growth & Insights
Headcount

6 month growth

12%

1 year growth

39%

2 year growth

130%